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Understanding Recruitment
cambridgeshire, england, United Kingdom
IT Manager Are you an IT Manager looking for your next exciting opportunity? A brand-new position has arisen for an IT Manager / Senior Infrastructure Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the IT Manager, you will be expected to go
Job Source: Understanding RecruitmentHott Source
Biggleswade, England, United Kingdom
IT System Administrator Position: IT System Administrator Location: Biggleswade, Bedfordshire, UK Salary: £40,000 - £60,000 (open to different experience levels) A longstanding (75+ years) and global organisation in the manufacturing world, has an exciting new opportunity for a Systems Administrator to join them in their Biggleswade office, de
Job Source: Hott SourceThe ONE Group Ltd
Cambridge, England, United Kingdom
You’re a recruiter with a few years’ experience behind you and you absolutely love your job. You love speaking with people about their career plans, get a buzz when you secure your candidates’ dream roles and thrive on learning about different organisations and their future plans. Ah; and you love making good money and building a life that you can
Job Source: The ONE Group LtdIn Technology Group
Swaffham, England, United Kingdom
IT Project Manager (6 Month FTC) Location: Norfolk (Hybrid, 1 day per-week on-site) Salary: up to £60,000 (equivalent) Are you an IT Project Manager with experience strong experience working in multi-faceted roles? Are you looking for a new opportunity to join a growing, customer orientate business to help delivery strategic IT change and help to
Job Source: In Technology GroupOho Group Ltd
cambridgeshire, england, United Kingdom
Technical Support Specialist The exciting SaaS startup are looking for a customer/technical support engineer to join their team. They are looking for the candidate to ensure inbound customer technical support requests are responded to and addressed. Coordinating internal teams to assign customer support requests appropriately and to provide a sing
Job Source: Oho Group LtdOpus Talent Solutions
Cambridge, England, United Kingdom
Information Security Manager Are you passionate about safeguarding critical information assets in the fast-paced realm of engineering and technology? Do you thrive on the challenge of ensuring compliance within the intricate landscape of pharmaceutical research? If so, we have the perfect opportunity for you! Overview: As a Information Security M
Job Source: Opus Talent SolutionsRevvity
Cambridge, England, United Kingdom
Job Summary Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a long time leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our succe
Job Source: RevvityProvide
Cambridge, England, United Kingdom
Director of Technology & Innovation Tech for good business with a focus on disruptive technologies Up to £130,000 per annum Cambridgeshire Remote Do you have experience defining a transformative technology strategy roadmap around products? Have you conceptualised and delivered on bringing in emerging technology into a business' product suite? Are
Job Source: ProvideCambridge, England, United Kingdom
The IT Support Specialist plays a pivotal role in the seamless operation of our office environment, providing comprehensive technical assistance to staff members. The core responsibilities of this position include addressing and resolving a wide array of hardware and software issues, ensuring minimal downtime, and maintaining optimal operational efficiency. This individual will be tasked with the setup, configuration, and troubleshooting of desktops, laptops, peripheral devices, and software applications. The Support Specialist will also assist in the maintenance of network connectivity and security, support telecommunication systems, and help manage office-wide software updates.
Candidates for this position should possess a robust knowledge of Windows and macOS, a strong problem-solving aptitude, and excellent interpersonal skills to provide top-notch support and service. The ability to articulate technical instructions in an accessible manner and patience in resolving user issues are crucial for success in this role. The Specialist will also need to prioritize tasks effectively in a fast-paced office environment and may be required to provide training to staff on new hardware or software deployment. A commitment to continuous learning to stay current with the latest technological advancements will be highly valued, as will the capacity to work both independently and collaboratively with a global IT team.
The IT Support Specialist role will work at our Bury St Edmunds and support to other UK offices (primarily the London office). In addition, the Specialist will also help support Uptime Institute’s staff worldwide.
Responsibilities:
Support Microsoft’s core business applications, including Outlook, Teams, Office, and OneDrive
Support for Windows and macOS operating systems.
Prepare new hardware assets (e.g., laptops, printers, etc.), and ensure they are properly maintained and tracked.
Ensure software is kept up to date.
Manager office networks, audio/visual systems, perimeter security, and other IT-related solutions
Escalate client support cases to appropriate resources, following the escalation process and procedures.
Manager helpdesk issues from inception to resolution
Maintain a work log of support tickets and maintenance tasks via Jira ServiceDesk
Remote support via Microsoft Teams or TeamViewer
Provide training for new hires as needed.
Provide on-site support for Bury and London offices.
Assist other Uptime Institute IT Support Specialists in providing global coverage.
Qualifications :
3+ years of experience in desktop support
In-depth knowledge of Windows and macOS
Excellent understanding of Microsoft O365 suite, SharePoint, and OneDrive
Experience troubleshooting hardware and software issues.
Experience configuring and maintaining laptops and accessories.
Experience with Jira ticketing system or equivalent.
Experience with networks (WiFi, routers, firewalls, etc.)
Outstanding problem-solving and critical thinking skills
Excellent verbal and written communication skills
Verbal and written fluency in English
Able to work in a team as well as independently.
Ability to prioritize and work efficiently without direct supervision.
Experience with Salesforce a plus.
Information Technology Support Specialist jobs in Cambridge, England, United Kingdom
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