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Are you a seasoned IT professional looking for an exciting opportunity to lead a dynamic team? Look no further! I am currently seeking an IT Service Desk Manager position with my client team in Huddersfield, with the flexibility of working two days in the office and three days remotely.
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You'll be leading a team of dedicated p
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Alexander Steele is recruiting an IT Service Desk Analyst for a food manufacturing business based in Leeds.
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3rd Line Helpdesk Team Leader up to 40k, Brighouse, West Yorkshire
Hybrid 4 days in the office 1 at home
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24/7 on call, 1 in 4 and £350
25 days holiday plus bank holidays – increases with service
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Job Source: William H Brown
Service Desk Agent
Wakefield, England, United Kingdom
Service Desk Agent
Wakefield, fully on site
Type: PAYE 6 month+
Hours: 37 hours Monday - Friday with 1 working weekend in 4.
Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?
We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.
You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.
You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working.
Your experience
Educated to GCSE grade or equivalent
Excellent Customer Service Skills.
Excellent problem-solving skills.
Excellent verbal and written communication skills with an attention to detail.