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Job Source: Staffing MatchStaffing Match
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Job Source: Gretna Green LtdGleeson Homes
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Summary Job Introduction: Are you genuinely Passionate about providing a 5* Customer experience. If so, we have an exciting opportunity for a Full Time Sales Executive to join our sales team. The role is a varied role with the main responsibility to provide customer-centric sales advice and support whilst working towards sales targets in accordanc
Job Source: Gleeson HomesCumbria, England, United Kingdom
Product Operations Executive
Ref: HF 24083
Location: Penrith, Cumbria (with hybrid working for part of the week)
Contract: Permanent - 37.5 hours per week
Salary: £24,150 - £27,300 per year depending on experience
Job Brief:
Our Product Operations Executive will provide administrative and operational support for our Walking and Special Interest holiday products in the UK and abroad. The role will include product development of existing holidays and working with Product Managers and in-house walking advisors to agree content.
The role:
Managing the smooth, accurate and efficient administration of holidays
Liaising with holiday leaders
Respond to leader enquiries and provide them with technical support
Producing on brand resources such as maps and route directions from information supplied by partners
Providing accurate and up to date despatch documents and resources for leaders and tour managers
Liaising with a range of ground agents and leaders to obtain up to date information
Maintaining and updating holiday programmes and transport requirements
Ensuring equipment and resources are in place
Ticket & admission bookings
Guest queries
Maintaining accurate records of operating costs, ensuring holidays operate within budget
Creating, updating and proofing marketing materials including website, guest trip notes, brochures and intranet
Working with other teams within the company
Building relationships, maintaining regular communication, liaising with and influencing our internal and external partners
Assisting with the organisation of and participation in leader conferences, staff training sessions etc.
Review Leader reports and guest questionnaires, following up on quality issues with Field Advisors and suppliers
Work with the Product Creation Team and Field Advisors to coordinate ideas for holidays
Other duties as and when required
Visiting new and existing holidays as appropriate.
About you:
Self-motivated and hard working with attention to detail
Time management with the ability to manage projects and meet deadlines
Ability to reply quickly to issues as they arise
Ability to think creatively, strategically and apply research findings
A flair for communicating a passion for our holidays, both internally and externally
A keen interest in walking and leisure holidays and knowledge of the best walking areas
Map reading skills
Excellent people skills, particularly for communicating with external suppliers and walk leaders
Passion and enthusiasm for travel
Ability to work with others as part of a team. With a ‘can do’ attitude.
Ability to form strong trusting relationships with suppliers and volunteer leaders
Commercial awareness
Strong written and verbal communication skills
Strong IT skills
The role is predominantly office based, with very occasional requirement to travel to our holiday destinations, as well as conferences and training events
Previous experience of working in the travel or activity industry is desirable
Company Benefits:
Pension contributions with Aviva
Comprehensive medical benefits package with MediCash
Annual familiarization visit at any of our country houses for you and your family (after 3 months)
Free on-site car parking
28 days holiday inclusive of bank holidays, rising to 33 days after two years (pro rata for part time contract)
One paid day each year to volunteer at a charity of your choice
Exclusive discounts at several outdoor equipment stores
Exclusive discounts on our holidays throughout the world for you, your friends & family (Subject to availability)
· Free professional training and development courses
Cycle to work scheme
About the company:
HF Holidays have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Special Interest holidays to over 70 destinations all over the world.
We currently employ a team of over 500, who work in our two main offices in Borehamwood and Penrith and across our 16 country houses around the UK, all in National Parks or areas of Outstanding Natural Beauty.
We have a firm belief in what we do and our Mission is ‘To provide a shared holiday experience, which inspire friendship, fun and an active enjoyment of the great outdoors’
This Mission supports our unique and special culture and our company values - Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun.
Product Operations Executive jobs in Cumbria, England, United Kingdom
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