Customer Service & Collections Adviser
Newport
The role:
A successful financial services company is now looking for a Customer Service & Collections Adviser to join its team in Newport. The Customer Service & Collections Adviser will play an important role in meeting the overall business objectives in ensuring all customer accounts are up to date with payments. Mon-Fri 9-5. Hybrid working is available upon completion of the probationary period. Further responsibilities include…
Maintain and administer a portfolio of customer accounts
Negotiate with customers and suppliers to achieve the best payment outcomes
Use tact and discretion when negotiating with customers and suppliers to build and maintain positive working relationships
Make recommendations to line managers when appropriate to agree the best course of action on cases in arrears
Assist line manager with reporting and case summaries
Communicate with customers in a polite and professional manner to ensure the best possible solutions are achieved at all times
The Company:
An award winning Financial Services business with excellent customer service and impressive growth plans for the future. Hybrid working is available upon completion of the probationary period.
The Person:
Customer service experience with the ability to engage positively with customers to achieve mutually beneficial results
Experience of account collections would be beneficial but not essential
Demonstrate empathy and understanding in order to achieve the best results for all parties concerned
Flexible and able to prioritise daily/weekly work schedules
Willing to go the extra mile to achieve the best collection results on each account
Excellent communication skills
Salary:
£26k plus 25 days hols, monthly bonus, health, 3% pension, life assurance, gym membership