Senior Information Technology Support Engineer

London Area, United Kingdom

Your new company

Established in 1974, the College is an inspected boarding/day school, with a reputation for quality and academic excellence. With an expanding course portfolio and growing student body we now require an enthusiastic, hard-working and experienced Senior IT Support Engineer to join the College IT team.

You will support the IT Manager in ensuring the highest professional service standards are provided in the College in relation to all aspects IT support to both students and staff and across all of its further and higher education provision.

The Job

Deploy, configure, secure, monitor and migrate Linux servers and services

Configure, support and monitor the network

Support Windows servers, including MSSQL, IIS and AD services

Support the Microsoft Office suite, Microsoft Teams and Office 365 Platform

Support for Google Classroom and Adobe Creative Suite

AD SAML SSO integration and deployment

Install and configure Windows and Mac computer systems, network equipment, printers and scanners

Diagnose hardware/software faults and solve technical problems either on the phone, using remote support software or face to face

Ensure security updates are applied.

Monitor and maintain computer systems and networks

Set up new users’ accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process

Maintain records of software licenses

Manage stocks of equipment, consumables and other supplies

Identify internal training requirements

Troubleshoot email delivery issues and work with service providers

Plan and undertake scheduled maintenance upgrades

Account administration for students and staff on all platforms

Solving access problems

Support students and staff with their own devices on site

Maintain and troubleshoot classroom Audio Visual equipment

Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc.

Obtaining replacement or specialist components, fixtures or fittings

Deal with specialist consultants and developers as needed

Any other ad hoc duties the role may reasonably require

Person Specification

We are looking for a technically minded candidate with 5+ years of experience in 2nd/3rd line IT and network support and systems administration, who has ideally attained a HE qualification in Computer Science or a technical field such as Engineering or Physics, or relevant industry experience, and has good verbal and written communication skills.

Required Skills and Experience of:

Linux system administration preferably on Debian/Ubuntu: installing, securing, configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected.

Configuring, securing, monitoring and supporting the network, dealing with connectivity issues.

Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and Mac-OS

MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data

MS Office including Office 365

AD Administration on Windows Server in a hybrid Azure environment

PowerShell scripting for AD, Office 365 and Exchange Online administration

Awareness of IT security standards and practice

Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra

Desirable Skills and Experience of:

Managing mobile device management (MDM) for devices such as IPads

Moodle platform upgrades, support and PHP tweaking

Raspberry PI devices

SMTP relay smart hosts

Python scripting

Web proxies such as Squid.

Familiarity with SIP would be an advantage.

Basic web skills (CSS) and graphics manipulation is an advantage.

IP CCTV systems

Server firmware and BIOS upgrades

LDAP and Shibboleth authentication services, with Apache Tomcat running on Java

The candidate will demonstrate good communication skills and be able to interact with both technical and non-technical users.

Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem solve

Work well under pressure with a logical approach to tasks

Close attention to detail with an ability to see the bigger picture

Excellent interpersonal skills and the ability to work in a team environment

A proactive approach and the ability to be self-managing and innovative

Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution

Good time management skills

Flexibility with out of hours work is essential. The ideal candidate will have experience gained within a similar position and be self-motivated with a friendly and helpful personality and have good verbal and communication skills. Responsible to the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pm with occasional evening or Saturday shifts to conduct student inductions.