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Technician Engineer - Mechanical & Electrical

Bicester

£ 45000/annum

PERMANENT – Technician / Engineer

Looking for Technician / Engineer to carry out works on commercial vehicles for a key transportation client in Oxfordshire.

The role is days Monday to Friday, permanent with competitive salary.

Mon to Thu 8:15am to 17:00 & Fri 8:00am to 13:00.

Purpose of Post:

To control and facilitate the provision of a high-quality aftersales service to various customers and be instrumental in becoming established as the preferred supplier through the delivery of this service.

You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner. You will build solid relationships with you customer base influencing and advising the customer on the best approach to resolve concerns.

Key Tasks:

* Ensure root cause failure details are efficiently communicated back to the Team both verbally and in a report format when required.

* Estimate retail repairs and communicate the information back to Service Team.

* Diagnose both mechanical & electrical faults using industry diagnostic equipment and technical manuals.

* Provide on the ground technical support to our customer and ensure that all technical issues are dealt with in a timely and professional manner.

* Undertake warranty / campaign repairs as per work instruction document processes.

* Ensure all warranty return parts are correctly labelled and returned to Service Team on a regular basis.

*...

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