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Creative Team Leader

greater london, england, United Kingdom

Creative Team Leader

Salary: £39,000 per annum

Location: London, EC1A 1HQ

Contract: Permanent, Full time

Shifts: 37.5 hours per week, Monday-Friday, 08:00-16:00

Work model: Onsite

Williams Lea seeks a Creative Team Leader to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role

We are recruiting a Presentations Services Team Leader for one of our UK Financial Advisory, Banking Clients. The role requires an individual who has experience in being a people manager, has excellent knowledge of Creative Cloud, PowerPoint and Excel, good knowledge of Word, has experience of managing and developing a team.

You will lead the creative team alongside the Senior Creative Lead, you will be taking responsibility for the management of the team dealing with, ensuring outstanding performance meeting and beating SLA targets and creating an environment that champions continuous improvement of self and team and team output, being responsible for upholding WL reputation and values so that the Client’s requirements can be effectively managed, while developing effective working relationships with colleagues to promote a strong working team.

Key responsibilities:

Management of the team, ensuring that all team and operational requirements are met. Manage team’s performance, development, attendance, time keeping and conduct annual appraisals.

Maintain and delivering a 1st class service in line with the team and client processes

Manage the workflow where appropriate

Ensuring all process and procedures are understood and adhered to

Communicating effectively with the Client and your team, as appropriate, to help effectively manage operational needs and manage client expectations

Ensuring adherence to all departmental, company and client policies and procedures

Reporting operational / IT problems and ensuring these are followed up

Manage annual leave and shift planning

Ensuring weekly staffing is sent to the whole team and relevant managers

Manage team’s performance, development, attendance, time keeping and conduct annual appraisals.

Completing annual reviews with the Senior Creative Lead

Developing development plans for direct line reports fostering the culture of continuous improvement

Setting SMART Objectives and Goals

Ensuring teams have regular 1-2-1’s and Team meetings

Ensuring team feedback is captured and recorded

Ensuring a professional attitude and appearance (use of corporate dress code) at all times.

Monitor and manage SLA adherence in line with contractual requirements

Assist Account Operations Manager with month end processes where required

Taking ownership for the team and self

Knowledge and skills required:

Experienced people manager with proven track record of excellent client facing skills and good interpersonal and communication skills

Excellent knowledge of PowerPoint, Word and Excel and creative cloud, having a back ground in Creative is beneficial

Excellent customer service skills, and standard of delivery, confident in liaising with clients, deploying good verbal and written communication skills

A proven track record of training and developing others

Someone who shows professional pride and is a dedicated team player

REWARDS & BENEFITS

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday plus bank holidays

Salary sacrifice schemes, retail vouchers – Including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops & computers or household appliances.

Life Assurance

Private Medical Insurance

Dental Insurance,

Health Assessments

Cycle-to-work scheme

Gym memberships

Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

EQUALITY & DIVERSITY

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected]

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks, please consider your application unsuccessful.

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Creative Team Leader jobs in greater london, england, United Kingdom

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