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Picture More
London
Are you a skilled IT Support professional looking for a new challenge? Or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st line support for a global law firm joining a friendly London based team. You will be working a set shift of 12-8pm, based 5 days in the London office, mea
Job Source: Picture MoreHott Source Limited
Walton-on-Thames
IT Service Desk Analyst - Hersham - £30,000 DOE Role: IT Service Desk Analyst Location: Hersham, Surrey Salary: £25,000 - £30,000 A leading independent school are seeking a talented IT Service Desk Analyst to join their IT team. Position Overview: As an IT Service Desk Analyst, you will play a crucial role in supporting the technological i
Job Source: Hott Source LimitedTRIA
London Area, United Kingdom
Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will operate on 4 days
Job Source: TRIAHarrington Starr
london
Job Description Service Desk Analyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support function. You will act as the first point of contact for
Job Source: Harrington StarrTRIA
london
Job Description Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will
Job Source: TRIAWavex Technology Ltd
London
About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Cloud Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will be responsible f
Job Source: Wavex Technology LtdElior
London
Join our team! As an IT Service Desk Analyst, you will be the first point of contact for IT Support in our London City Office, supporting users directly face2face from stakeholders to director level confidently. You will also be required to be part of the IT service team to support all day-to-day IT issues reported in the Business as a whole, provi
Job Source: EliorWavex Technology Ltd
london
Job Description Develop your career within a great team Wavex Technology is one of the most established IT providers in London, a multi-award winning Managed Service Provider, offering services to prestigious businesses around Microsoft cloud (Azure), support (mainly Microsoft environments), IT security and IT transformation. At Wavex you will co
Job Source: Wavex Technology LtdUnited Kingdom
Key Accountabilities:As part of our team, you will be responsible for the following:
First-Line IT Support:
Take ownership of customer incidents or service requests and see them through to resolution.
Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs).
Maintain accurate support tickets and provide daily progress updates to clients.
Escalation and Client Rapport:
Escalate incidents or service requests that cannot be resolved by the Service Desk.
Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service.
Handle queries and updates professionally, maintaining a high level of customer satisfaction.
Infrastructure Assistance:
Assist with infrastructure tasks as needed.
Ensure user security across all systems.
Complete service requests promptly.
Administration and Technical Expertise:
Manage Active Directory, end-user devices, Office 365, and business applications.
Demonstrate expertise in IT infrastructure, desktop systems, and business applications.
Span technical knowledge across various versions of MS Windows, basic TCP/IP networking, Citrix, and all MS Office versions, including Office 365.
Skills & Experience:The successful candidate will exhibit the following qualities:
Proactivity and Adaptability:
Thrive in a fast-paced, ever-changing environment.
Effective Communication:
Excellent interpersonal and communication skills, both verbal and written.
Customer-focused attitude with a positive approach.
Polished telephone manner, active listening, and empathy skills.
Problem-Solving Abilities:
Strong diagnostic skills and a proactive approach to resolving issues.
Collaborative team player who supports colleagues.
Technical Proficiency:
Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL).
Proven experience in IT infrastructure, desktop systems, and business applications.
Quality and Consistency:
Ability to follow processes, policies, procedures, and guidelines to maintain consistent service quality.
Track Record:
Demonstrated success working in a Service Desk role.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Service desk analyst jobs in United Kingdom
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