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Shorterm Group
Redhill
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial cus
Job Source: Shorterm GroupFrench Selection UK
Feltham
FRENCH SELECTION UK German speaking Technical Support Advisor Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits Location: Feltham Ref: 4191TG Full time permanent position Working hours Mon-Thurs 8am 5pm, Fri 8am 3pm Hybrid working system* - 2 days in the office / 3 days at home VIEW JOB DESCRIPTION > APPLY NOW Plea
Job Source: French Selection UKFrench Selection UK
Feltham
FRENCH SELECTION UK French speaking Technical Support advisor Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits Location: Feltham, Middlesex Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper
Job Source: French Selection UKFrench Selection UK
Feltham
FRENCH SELECTION UK German speaking Technical Support Advisor Technical support, 1st line support, 2nd line support, IT, computer products, Customer service, Representative, Customer Care, Customer support, Customer Advisor, Fluent in German,...
Job Source: French Selection UKVallum Associates
united kingdom
Technical Advisor - Solar PV Fully remote - London/European based offices My client is currently seeking an experienced technical advisor with a strong background in Solar PV across the full lifecycle of projects. 4-5 years experience within a technical advisory role or similar in Solar PV Experienced within development, design, construction and
Job Source: Vallum AssociatesAUTEL Energy - Europe
London
Job DescriptionAutel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!About Autel EnergyFounded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, a
Job Source: AUTEL Energy - EuropeTrident Search
London
Job Description Trident have partnered with a leading UK telecoms organisation in search of a Senior Technical Advisor. You will be responding to and assessing telecoms and digital infrastructure company responses to security and resilience incidents that occur in their infrastructure which are reported. Ensuring enough information is present to
Job Source: Trident SearchO'Neill & Brennan
London
Senior Technical Advisor Our client is a reputable independent provider of technical advisory services to the Real Estate sector. They are seeking a highly skilled and experienced Senior Technical Advisor to join the London team. As a Senior Technical Advisor, you will play a pivotal role in delivering expert guidance and support to the major inve
Job Source: O'Neill & BrennanRedhill
Main Purpose of JobTo provide specialist support for military applications, land and sea based.To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.Working within a team with a clear growth path and development strategy thatencourages internal growth.Key TasksTo liaise with the internal MoD projects and engineering teamsTo monitor and respond accordingly to the MoD Escalations email inboxTo respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution timesTo ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstandingTo assist with monthly customer surveys and reports to ensure that our client's service levels are met.To manage inbound calls as required by the Shift SupervisorTo assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvementsTo proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer relatedManage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groupsTo actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues.To make recommendations to improve development of systems and processes to the benefit of the customer and companyAny other appropriate tasks as delegated by managementDimensionsMonday to Friday between the hours of 0800 - 1830, will be on a weekly rotation of eitherearly or late shifts, for example 0800 - 1630 or 1000 - 1830Experience/Skills/QualificationsEssential:Experience in operating Royal Navy communications systemsCustomer facing experienceBe computer literateConfident and clear telephone mannerPossess a keen commercial awareness with ability to work on owninitiative and unsupervisedAbility and willingness to continuously learn and support new systems andservicesPreferred:Inmarsat and/or VSAT operational, service or technical experienceIn depth technical knowledge of at least some of the following customerequipment or systemsNAICIS, MNE, SCOT, LC2, IRLInmarsat Satellite Maritime Customer equipment including T&TSailor, JRC systems and Intellian FXCobham Seatel, T&T and Intellian VSAT equipmentInmarsat Land Mobile systems including Nera & T&T (BGans)Iridium Certus, Thuraya3G/4G Wireless LTEKnowledge of customer IT networks/systems eg IP address rangesCisco and HP SwitchesNetwork Operations experience
Technical Support Advisor jobs in Redhill
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