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Aston Charles Ltd
Leeds
A true 'digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result! This 'Third Party Administrator - with a difference’ is the brain child of several insurance veterans with rich pedigrees in utili
Job Source: Aston Charles LtdTHE START PARTNERS LTD
Ilkley
Claims ExecutiveJob. This is an brilliant role for someone that's wanting a senior claims executive role, face to face with clients and working within progressive small firm. This business is on a ambitious growth period and will reward. In this role you will provide claims handling services to an allocated portfolio of clients while supporting the
Job Source: THE START PARTNERS LTDCLD Recruitment
Harrogate
Claims Processor Harrogate Salary up to £30,000 Are you looking for a career within the Insurance Industry? We are working with an innovative and market leading Insurance brokerage who have an exciting opportunity for a Claims Advisor to join their team. The successful candidate will come from a background of providing the very best customer ser
Job Source: CLD RecruitmentFMG
Huddersfield
Location: Huddersfield (With Hybrid working) Salary: From £22,369.35 depending on experience & bonus scheme - up to £2600 (paid quarterly) Contract: Full Time, Permanent Hours: 37.5 hours per week (Monday to Friday 08:30 – 16:30 or 09:00 – 17:00) Are you an individual that brings meticulous attention to detail and resilience to overcome challe
Job Source: FMGQBE Management Services (UK) Limited
Leeds
Primary Details Time Type: Full time Worker Type: Employee Responsible for the running and oversight of existing Claim Robotics/Automation process.Using automated processes including effectively managing exceptions, and making sure accurate records are produced and logged.Data entry from multiple external and internal systems into the claims manage
Job Source: QBE Management Services (UK) LimitedSolera, Inc.
Leeds, England, United Kingdom
What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the wider business giving insight to newly development trends of cases as well as poor/late methods of updating records from our da
Job Source: Solera, Inc.Merje
York
Claims Assessor Job Description Salary £23,500 - £28,000 depending on experience Location Fully Remote Shift Pattern Monday - Friday 8am- 7pm (Flexi time available) 37.5 hours a week Have you worked within the Finance Sector/Insurance Sector and are looking for a new challenge? Do you want that work life balance in a fully remote role, within a
Job Source: MerjeFMG
Huddersfield
Location: Huddersfield (With Hybrid working) Salary: From £22,369.35 depending on experience & bonus scheme - up to £2600 (paid quarterly) Contract: Full Time, Permanent Hours: 37.5 hours per week (Monday to Friday 08:30 – 16:30 or 09:00 – 17:00) Are you an individual that brings meticulous attention to detail and resilience to overcome challe
Job Source: FMGLeeds, England, United Kingdom
The Role
Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.
As part of the Solera family, cap hpi have a mission to be the most innovative, accurate and comprehensive supplier of automotive data. Drawing on a long history of knowledge and industry relationships as trusted partners at every stage of the vehicle lifecycle, our quality data solutions empower intelligent decision making in the automotive industry.
We need people who are passionate about delivering high quality claims management through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively, you will follow a claims process efficiently to help customers cover losses caused by data inaccuracies.
This role is also responsible for complaints and GDPR data request management. Attention to detail and commitment to quality is vital for this role, ensuring that interactions are documented and decisions explained.
What You’ll Do
Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution.
Work with the wider business giving insight to newly development trends of cases as well as poor/late methods of updating records from our data providers.
Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets.
Communicate clearly and effectively both internally and externally.
Accurately record all customer contact and outcomes within designated software.
Monitor the status of claims and claim types to highlight risk management and loss control issues.
Negotiate settlement fees with the customer according to agreed parameters.
Proactively manage both the GDPR and MIAFTR inboxes acting as support for both
Investigate and correct vehicle asset information supporting the data query teams detailing any areas of improvement and following them through to resolution.
At all times adhere to the working processes and procedures for the department and of Solera
Contribute to and maintain knowledge base articles and documents
Take responsibility for all duties relating to compliance procedures, especially data security
What You’ll Bring
At least 2-4 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centre.
Experience of working in a claims capacity is highly advantageous.
Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and NICE CXOne).
Inquisitive and confident problem solver.
Attention to detail including application of product terms and conditions.
Automotive or insurance experience is valued.
Very strong verbal and written communications with an assertive and professional style.
A desire to go the extra mile for customers and take personal responsibility for resolving issues.
High learning agility and ability to apply knowledge learned.
Claims Support Representative jobs in Leeds, England, United Kingdom
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