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Glasgow
Customer Service Advisor Salary - £25k Location - Glasgow City Centre My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company.When joining this company, you will be joining a company who focuses on ensuring that their employees feel valued,
Job Source: SearchOffice Angels
Livingston
Customer Service Advisor - Livingston Customer Service Advisor Are you a dynamic and customer-focused individual looking to join a fantastic team? Look no further! Our client, a leading, well-known player in their field, are seeking a Customer Service Advisor to join their team on a permanent basis. Join them in their mission to provide exceptiona
Job Source: Office AngelsSS&C
Stirling
Overview SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing
Job Source: SS&CWebhelp
Larbert, SCT, United Kingdom
Job Advert Are you passionate about connecting with others and delivering exceptional customer service? If you thrive in a dynamic environment where your skills in communication and problem-solving shine, then we invite you to join our fantastic team of Customer Service Advisors in Larbert. What you will do in this role Partner with our esteemed
Job Source: WebhelpSearch
Glasgow
The company My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide. When joining this company, you will be jo
Job Source: SearchSearch
Glasgow
Customer Service Advisor Glasgow - G5Annual Salary - £22,750 than will increase after promotionHours - Monday to Friday 9-5pm The Customer Service Advisor will be responsible for providing a high level of customer service to clients and health care professionals in the day-to-day management of customer service daily work flow. Key responsibilities:
Job Source: SearchSearch
Glasgow
Customer ServiceMay Start Dates£11.75 per hour weekly payTemporary contract - potential to go permCumbernauld Hours of work: 40 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer servic
Job Source: SearchHuntswood
Glasgow
Huntswood is looking for Customer Service Advisor with financial services experience to join a large campaign for a leading retail bank. If you have excellent customer service skills, great people skills and an understanding of general banking products, then we have a great role for you. Start Date: 3rd June 2024 Salary: £12 per hour plus perfor
Job Source: HuntswoodUnited Kingdom
PART TIME - Customer Service/ Call Centre Advisor
6 months contract
Part-time - 20 hours per week
Cumbernauld
100% office / including training
Part time - 20 hours - 3 evenings + 1 weekend shift - the weekend shift will be an 8-hour shift.
All hours between 7 am - 11 pm / flexible.
Job Description Summary
Provide customer support to consumers via telephone and/or Internet, e.g., instant message, or email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
GENERAL DUTIES & RESPONSIBILITIES* Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
* Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.* Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.* When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resources. Follows up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.* Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.* Updates customer information and ensures accurate entry of contact information.* Meets standards of the job, such as quality standards, adherence to schedule and average handle time.* May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumers.
Responds to a high volume of inquiries about FIS's products and services. Questions and issues are predominantly routine but associates must be able to deviate from standard scripts and procedures as needed. Can effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise.
EDUCATION REQUIREMENTSHigh school diploma or GEDGENERAL KNOWLEDGE, SKILLS & ABILITIESKnowledge of the company's products, services and business operations to enable resolution of customer inquiries* Excellent customer service skills that build high levels of customer satisfaction. Typically requires two or more years of experience in a call centre or customer service-related job in a service industry.* Excellent verbal and written communication skills* Computer navigation and operation skills* Demonstrates effective people skills and sensitivities when dealing with others* Ability to work both independently and in a team environment
Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.
Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Customer Service/ Call centre Advisor/ jobs in United Kingdom
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