Client Relationship Manager - Telecoms
Oxford
Job Title: Client Relationship Manager - Telecoms
Salary: £32,000 to £35,000 plus commission
Hours: Full Time
Location: South
Our client, a leader in the innovation of cloud telephony technology are looking for a Client Relationship Manager to join their successful business.
Description:
The principal role of the Client Relationship Manager is to be responsible for building rapport and maintaining relationships with clients and key personnel working with the Head of Sales and Account Managers within the telecoms industry.
Key Duties:
Responsible for attending meetings with clients to build relationships with existing accounts
Advising customers of other products within the business
Directing the sales team to opportunities for further sales within key clients, passing leads to and following up progress
Assist in resolving or escalation of areas of concern as raised by clients
Working closely with Account Managers and sales consultants
Building and maintaining relationships with clients and key personnel
Monitor cloud telephony and cloud services of competitors to ensure up to date with any market changes
Conducting business reviews to ensure clients are satisfied with their products and services
Achieving client relationship targets and KPIs set by the Head of Sales
Carrying out client satisfaction surveys and reviews
Monitoring company performance against service level agreements and flagging potential issues
Ensuring Account Managers are aware of changes within clients
Liaising with internal departments to ensure client needs are fulfilled effectively
Liaise with customers to agree contract renewals and provide relevant documentation to support
Liaise with customers to make additional moves and changes to existing agreements and provide relevant documentation to support
Comply with the company's Health & Safety, Data Protection, Information Security, PCI & DSP policies and procedures
Key Skills/Experience Required:
Knowledge of sales or customer service in primary care and/or other health sector
Experience in cloud technology or telephony systems is a strong advantage
Understanding customer needs and balancing work priorities
Appreciation of the commercial requirements and how colleagues work
Able to work with other departments with great communication skills
Proven ability working within a previous sales role
A-level or equivalent
Excellent customer service skills in a comparable role (i.e. sales or account management)
Diplomatic when dealing with customers who have concerns or queries
Excellent Google skills (or transferable Microsoft Office skills)
This is a great role for an enthusiastic and experienced Client Relationship Manager to join a busy, friendly team. In return you will receive a salary of £34,000 plus excellent benefits.
Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.