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Client Relationship Manager - Telecoms

Oxford

Job Title: Client Relationship Manager - Telecoms

Salary: £32,000 to £35,000 plus commission

Hours: Full Time

Location: South

Our client, a leader in the innovation of cloud telephony technology are looking for a Client Relationship Manager to join their successful business.

Description:

The principal role of the Client Relationship Manager is to be responsible for building rapport and maintaining relationships with clients and key personnel working with the Head of Sales and Account Managers within the telecoms industry.

Key Duties:

Responsible for attending meetings with clients to build relationships with existing accounts

Advising customers of other products within the business

Directing the sales team to opportunities for further sales within key clients, passing leads to and following up progress

Assist in resolving or escalation of areas of concern as raised by clients

Working closely with Account Managers and sales consultants

Building and maintaining relationships with clients and key personnel

Monitor cloud telephony and cloud services of competitors to ensure up to date with any market changes

Conducting business reviews to ensure clients are satisfied with their products and services

Achieving client relationship targets and KPIs set by the Head of Sales

Carrying out client satisfaction surveys and reviews

Monitoring company performance against service level agreements and flagging potential issues

Ensuring Account Managers are aware of changes within clients

Liaising with internal departments to ensure client needs are fulfilled effectively

Liaise with customers to agree contract renewals and provide relevant documentation to support

Liaise with customers to make additional moves and changes to existing agreements and provide relevant documentation to support

Comply with the company's Health & Safety, Data Protection, Information Security, PCI & DSP policies and procedures

Key Skills/Experience Required:

Knowledge of sales or customer service in primary care and/or other health sector

Experience in cloud technology or telephony systems is a strong advantage

Understanding customer needs and balancing work priorities

Appreciation of the commercial requirements and how colleagues work

Able to work with other departments with great communication skills

Proven ability working within a previous sales role

A-level or equivalent

Excellent customer service skills in a comparable role (i.e. sales or account management)

Diplomatic when dealing with customers who have concerns or queries

Excellent Google skills (or transferable Microsoft Office skills)

This is a great role for an enthusiastic and experienced Client Relationship Manager to join a busy, friendly team. In return you will receive a salary of £34,000 plus excellent benefits.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.

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Client Relationship Manager - Telecoms jobs in Oxford

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