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Field Service Engineer

Harrogate

£ 26,000 - 28,000 per annum

Field Service Technician Location: UK (Specific location to be provided)

Job Type: Full-time

Join a dedicated Field Service Team at a leading technology company in the healthcare sector. With a history of innovation, they are looking for a Field Service Technician who will be at the forefront of delivering exceptional service and technical support for their comprehensive product range. This role is vital in maintaining their commitment to patient safety and satisfaction.

Day to Day of the role: Provide exceptional customer service and technical support across all product ranges.

Highlight customer issues and contribute to the corrective actions process, offering feedback on product performance.

Support the returns process to facilitate product improvements and modifications.

Promote additional services and products to enhance customer experience.

Implement strategies to reduce service costs, including reducing parts usage, maintaining correct van stock profiles, and focusing on a high first-time fix rate.

Provide support for complaint escalations and attend product update meetings and refresher training.

Collaborate with the Regional Lead Engineer to enhance customer satisfaction, service efficiency, and business profitability.

Maintain frequent contact with various departments within the company and engage with customers at...

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