Manager Global Operations - Passenger Services

united kingdom

Manager Global Operations - Passenger Services

Location: UK Remote, Spain Remote or Hybrid or US Remote

Reporting to: VP Global Operations – Ground Handling

**Please note if you apply and you are not legally authorized to work in the country where the role is based, your application will be automatically rejected by the system- as we are unfortunately, not able to sponsor any visa/work permits. We recommend you to choose the correct location where you are based (EU, UK or US)

Swissport was incorporated in 1996. From its beginnings with operations at Switzerland's largest airports in Zurich, Geneva and Basel, Swissport has developed into a global leader. Today, some 850 airlines globally across 287 airports and 45 countries on 6 continents place their trust in Swissport. The company is the global leader in airport ground services and air cargo handling, both based on revenue and the number of airports served.

Our ambition is to firmly establish our company as a natural partner for airlines and airports and the undisputed sector leader. We want to be the global brand airlines turn to when they look for a service partner. We have an exciting journey ahead. To support us in this ambition and the transformation of finance, we will be investing in new positions, over several disciplines and geographical locations.

Working for Swissport you will be in the position to make an impact on all travellers worldwide. Be it the hurried businessman or that party of four embarking on a life changing family venture, ultimately you will be part of defining their aviation experience. Besides that, you will be in the driving seat in defining your own career journey, as Swissport can offer you a world of knowledge and personal development!

You as our new Manager Global Operations - Passenger Services

As our new Manager Global Operations - Passenger Services you are reporting to the VP Global Operations of Ground Handling. You are working within the Global Operations team and together with the Regional CEOs you drive and implement the change to a global mindset.

You have a critical role in developing and delivering Swissport’s global operational standards in passenger handling. You are responsible for reviewing and updating the operational standard processes and procedures along with developing changes in line with the strategic plan. As an operations expert for specific customer airlines, you will coordinate follow-up on operational issues and exchange of information & best practices within the network, striving for global standardization of operational procedures & processes and co-ordinate the roll out of new customer products.

You will be working closely with other areas such as QHSE, IT, training and innovation. The Manager Global Operations - Passenger Services is responsible for developing strategies and roadmaps for passenger services, increasing automation with the help of technology, and looking for ways to increase ancillary revenue by providing new services.

Job Responsibilities

Manage the business & strategic side of the operational processes, procedures and applications related to Passenger Services (Operational and functional requirements, business case, priorities, roll-out).

Define, review, and update the standard operational processes, procedures and engagement standards in accordance with the corporate policies.

Collaborate with stakeholders (Headquarter, regions and country management, providers) to support embedding of global standards .

Act as owner for customer specific processes and drive station performance in a true customer and passenger centric approach.

Lead and implement projects associated with Global initiatives and application rollouts which facilitate automation of existing manual processes to improve operational efficiencies and financial performance.

Lead and execute operational on-site inspections, business processes reviews and improvement projects.

Lead the Global INAD project and functionally lead the INAD center in Casablanca, Morocco.

Promote innovation with the goal of maximizing the value of the company. Work close to key stakeholders to support the development of innovative technology.

Identify and monitor issues, compliance, risks & mitigation at a global level within the scope of the Sub-Process and Service ownership.

Develop the business vision for Passenger Services and support the delivery of better value through the identification and elimination of the complexity within business processes and identification of better ways of working.

Find ideas to increase ancillary revenue, prepare a business case, conduct a trial and implement the new product/service within the Swissport network

Collaborate with the respective IT Application Owner to promote the Global Standard Solutions as well as the developments, communication, and strategic Roadmap.

Effectively manage change by liaising with Stations and Stakeholders at the right levels to ensure they are engaged in all process and system improvement initiatives.

Qualifications and Competencies

8+ years of previous experience in Passenger Services either for an airline or for a ground handling company

Proven experience as a manager in a support/managerial or similar role, preferably for an airline or ground handling company

Strong project management skills, including the ability to manage multiple stakeholders, priorities and large, multi-year projects to ensure budgets, schedules and performance criteria are met

Strong communication skills, with the ability to professionally interact with a diverse blend of personality types at all levels of the organization

Strong IT affinity

Customer centric, identifying and anticipating new revenue streams

Strong attention to detail and able to grasp the big picture

Change management knowledge and experience is highly desirable

Full proficiency in English is a must

Join Swissport Today:

Don't miss this opportunity to join the industry leader and take your career to new heights. Apply now to be part of the Swissport family and embark on an exciting journey of growth, innovation, and success. The sky is the limit with Swissport!

When you are looking for this key position at a growing and changing international group that is headquartered in Zurich, we invite you to apply. When you do, please send your resume in English via the Apply button.

Because we get many applicants for our jobs, unfortunately it’s impossible to contact everybody personally. If you therefore do not hear from us, that means that we have decided to move forward with other candidates at this time, but we do invite you to keep following Swissport's career page and LinkedIn, because new opportunities may arise in the short future!

Hope to hear from you soon!

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.

Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.