French Speaking Customer Service Advisor
Cannock
FRENCH SPEAKING CUSTOMER SERVICE ADVISOR
MONDAY - FRIDAY: 38.5 HOURS PER WEEK
£29,000 PER ANNUM
People Solutions are hiring a French Speaking Customer Service Advisor to join our prestigious, multi site client based in Norton Canes!
The successful applicant will need to speak fluent French as they will be operating from the European Desk in our Client's office and liaising with French Nationals.
Benefits
Company-wide training programme
25 days holiday, plus bank holidays
Life insurance at three times salary
Generous contributory pension scheme
Day to Day Duties
Manage and respond to incoming calls, emails, and online chats
Strive to deliver world class customer service
Develop technical and product knowledge
Manage customer order portals, pricing updates and export administration
Essential Skills
Fluency in spoken and written French as you will be liaising with French Nationals who speak French as their first language
Assisting French Nationals with the ordering of our client's products
Experience in a telephone-based customer service role
Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude
Customer Relationship/customer account management experience
Experience in handling technical or product related customer queries
Excellent attention to detail and accuracy
An eagerness for problem solving, improvements and delivering solutions
Confident IT skills including MS office
Comfortable with occasional travel between sites in Staffordshire
Desirable Experience
Previous experience working in a fast paced contact centre would be beneficial.
Training
Full and continuous training provided.
Apply
Apply today by clicking below.