Client Relationship Manager

Glasgow

If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare, Global Medics and Litmus Solutions.

Litmus Workforce Solutions is a provider of flexible staffing solutions that empower NHS Trusts, Health Boards, and other healthcare providers to optimise their workforces. With operations across the United Kingdom and Ireland, we work in close partnership with our clients to deliver successful staffing solutions, designed to maximise resources, minimise costs and optimise the efficient delivery of patient care.

Medacs is recruiting for a Client Relationship Manager to join the Litmus workforce Solutions team in Glasgow, Scotland.

You will be managing the supply of candidates (Doctors) through the Managed Service with regular contact and relationship building with the Health Board client base and suppliers whilst directly managing a team of Workforce Solution Consultants and travelling to client sites in West Scotland and our offices in Glasgow.

Here's some of the key responsibilities:

Deliver all SLA requirements ensuring all parties are working within the spirit of the contract, all aspects of contract delivery managed and met

Monitor and review performance against all SLA requirements by proactively analysing data and creating improvement plans where required

Manage and develop client relationships at all levels across all contracted sites

Work closely with client stakeholders

Take ownership of all client requirements, resolve client queries and complaints, and act as a first point of contact for all client/supplier queries

Analyse client and market trends to identify opportunities for further savings and areas for development of the service

Manage the team to ensure shift requirements and cascades to all agreed suppliers

Maintain an in Depth understanding of the software platforms related to the role for Client, Supplier and Candidate

Support the client, supplier and candidate with issues using any software or system providing further training if required

Provide feedback on agency performance in support of Agency Supplier reviews conducted by the Supply Chain Team

Own and create an ongoing continuous improvement plan

Liaise with the sales team to identify and support new opportunities

Line Manage, Develop and Support the team reporting into the role

Support Accounts and Billing with queries

Ensure candidates regularly submit timesheets and the team develop strong working relationships with all Supply Partners to maximise candidate flow

Visiting clients onsite so ideally you will need a clean UK driving license

When joining MGG you will have access to a range of benefits that we have on offer:

Salary 28k-35k + bonus

25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off

Paid volunteering day

Company pension and life assurance

Well being support through an Employee Assistance Programme

A voluntary mentoring programmes

Reward and recognition awards

ABOUT YOU - Ideally you will understand the healthcare and recruitment sector markets, have previous experience running multi-channel accounts, liaising with Senior Stakeholders, people management and be comfortable with complex data analysis and presentation with the ability to travel between client sites.

ABOUT US - We provide a range of services including staffing, managed services, staff bank, occupational health, workforce consulting through our specialist brands; Medacs Healthcare, Global Medics and Litmus Workforce Solutions.MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand.

The MGG family is welcoming, innovative, and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their CV during the application process, if you wish to do this, you are welcome to do so.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Career Teachers, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare and Tate.

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