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Operations Manager

Chester

We are seeking a highly motivated and enthusiastic Operations Manager to oversee the smooth running of our Customer Service Department in the thriving Media & Agency industry.

Client Details

Our client is a well-established firm in the Media & Agency industry. With a large team of dedicated professionals based in Chester, they are known for their commitment to delivering outstanding service to their clients.

Description

Oversee the day-to-day operations of the Customer Service Department

Ensure customer queries are handled effectively and promptly

Develop and implement departmental policies and procedures

Monitor team performance and provide constructive feedback

Implement strategies to improve quality of service, productivity and profitability

Liaise with other departments to ensure operations run smoothly

Handle customer complaints and escalate issues as necessary

Prepare reports on customer service performance for senior management

Profile

A successful Operations Manager should have:

Strong analytical experience.

Experience in a customer service role, preferably in the Media & Agency industry

Strong leadership and team management skills

Excellent communication and interpersonal skills

Ability to handle multiple tasks and prioritise effectively

Strong problem-solving skills and ability to think on their feet

Job Offer

A generous salary of £25000 per anum with a performance bonus on top.

A supportive and friendly working environment

Opportunities for professional growth and development

Generous holiday leave

A role based in the vibrant city of Chester

We encourage all qualified candidates who are looking for an exciting opportunity in the Media & Agency industry to apply. This is your chance to contribute to a company that values hard work and dedication.

Apply

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Operations Manager jobs in Chester

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