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Clear IT Recruitment Limited
London
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week.As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware a
Job Source: Clear IT Recruitment Limitedvertex-it-solutions
London
This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients’ systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately cla
Job Source: vertex-it-solutionsvertex-it-solutions
London
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele
Job Source: vertex-it-solutionsProactive Appointments
London
1st Line Support Analyst - Hybrid Our client is urgently looking for an experienced 1st Line Support Analyst to join their team on a permanent basis. You will provide best-in-class IT Support face to face and over the telephone to users across the Company, both in the UK and abroad. This includes they’re online and mobile applications. You will be
Job Source: Proactive AppointmentsThe Maine Group
London
IT Support Analyst - Temporary £23 - £27 per hour Hybrid - London office - 2/3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for a IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project based work an
Job Source: The Maine GroupCandidate Source Ltd
London
A leading international law firm is currently looking for a full-time Service Desk Analyst to join the team. As a Service Desk Analyst your core responsibilities will involve, providing remote IT support to end users attempting to fix issues at point of call, and otherwise escalating/collaborating with 2nd and 3rd line teams to help resolve any iss
Job Source: Candidate Source LtdCandidate Source Ltd
Central London
A leading international law firm is currently looking for a full-time Service Desk Analyst to join the ; As a Service Desk Analyst your core responsibilities will involve, providing remote IT support to end users attempting to fix issues at point of call, and otherwise escalating/collaborati...
Job Source: Candidate Source LtdLatcom Plc
London
1st / 2nd Line IT Support Analyst. Based in London my client is recruiting for an 1st / 2nd Line IT Support Analyst for an initial 6 months Fixed Term contract with possible permanent role (You will be on my clients payroll paying £32k-£34k pro-rata -please do not send in your CV if you are looking for a daily or hourly rate, this role would suit
Job Source: Latcom PlcLondon
Position: 1st Line Service Desk Analyst (Hybrid)
Reporting to: Service Desk Team Leader
Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 1st line service desk analyst.Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians as well as providing excellent customer service whilst helping engineers to address complex issues across a wide array of technologies. The ideal candidate will have great customer service skills as well as previous 1st Line IT support experience. This MSP offer great career progression within their company.
This role requires an individual who can:
Act as the first point of contact for our clients’ IT requests and issues via phone, ticketing system and email.
Diagnose and resolve 1st line assigned tickets within target resolution times.
Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket
Always provide excellent customer service and an excellent customer experience.
Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes.
Liaise with partners and third-party vendors to resolve customer issues.
When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians.
Knowledge, Skills & Experience Required:
Superb customer service, telephone and client facing skills.
Previous experience providing IT support.
Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues.
Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365, and SharePoint
An understanding of and keen interest in networking technologies
The ability to build, configure, administer, and support Windows devices (laptops, desktops etc)
Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels.
Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects.
Excellent team player but with the capacity to be strongly self-motivated.
Ability to deal with difficult or demanding situations in a calm and professional manner.
*** MSP experience required.
1st Line Service Desk Analyst - Hybrid jobs in London
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