Customer Communications Executive
Ormskirk
£ 23000 - 26000/annum
Customer Communications Executive
Working hours – Monday to Friday 9am-5:30pm
Negotiable up to £26k dependent on experience
Central location – Close to Public Transport
My client, a forward thinking, exciting organisation are looking to recruit a Customer Communications Executive to join their growing team.
The main purpose of this role is to provide an efficient key point of contact for customer communications and experiences. You will investigate, recommend action, and respond to customer experiences ensuring the highest possible standard of service is provided to the customer.
Key Responsibilities include:
* Ensuring that customers receive a positive customer experience on every contact
* Resolving customer complaints and issues in a timely manner
* Recording, tracking and monitoring complaints across all stages and procedures
* Management of the process ensuring internal agreed deadlines are achieved
* Monitor the review process and encourage customers who’ve had positive experiences to write a review
* Track customer experiences across online and offline channels
* Responsible for the smooth operation of the complaint procedure
* Responsible for implementing changes to customer experience procedures and processes to ensure consistency
* Offer improvements to current processes to benefit all parties
* To work in partnership with partners to ensure efficient handling of customer exp...