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LexisNexis Risk Solutions
cardiff, wales, United Kingdom
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve
Job Source: LexisNexis Risk SolutionsSpindogs
Cardiff
Job Description Spindogs is a leading digital agency with a diverse team of specialists delivering creative and technical expertise across various industries. We foster a collaborative and inclusive environment with a range of opportunities for career growth. We are seeking a Technical Analyst to join our bespoke applications team team. You will
Job Source: SpindogsSpindogs
cardiff, wales, United Kingdom
Spindogs is a leading digital agency with a diverse team of specialists delivering creative and technical expertise across various industries. We foster a collaborative and inclusive environment with a range of opportunities for career growth. We are seeking a Technical Analyst to join our bespoke applications team team. You will work alongside cl
Job Source: SpindogsEdwards & Pearce Limited
Cwmbran
THE ROLE: As the Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product. You will be confident in delivering product training on o
Job Source: Edwards & Pearce LimitedEdwards & Pearce
Cwmbran
THE ROLE: As the Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product. You will be confident in delivering product training on ou
Job Source: Edwards & PearceEdwards & Pearce
Cwmbrân, Wales, United Kingdom
As the Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product. You will be confident in delivering product training on our portfol
Job Source: Edwards & PearceOctagon Group
Cwmbran
Join our client as a Technical Support Representative - Fire and Life Safety in Cwmbran, South Wales We are seeking a Technical Support Representative to provide in-depth technical knowledge of for our client's Fire and Life Safety product portfolio on a global scale. Their facility in Cwmbran is the centre of excellence for the Fire product line,
Job Source: Octagon GroupEdwards & Pearce - Doncaster
Cwmbran
THE ROLE: As the Fire & Safety Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product.You will be confident in delivering product training o
Job Source: Edwards & Pearce - DoncasterCardiff
Job Description About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own the SLAs around incidents; meaning issues must be ticketed, investigated and, where necessary, escalated following those time frames. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working.
About the Role: You will be a vital member of our team working with a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff.
Responsibilities
Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat).
Managing the life cycle of all incidents/tickets, ensuring the incident/ticket is worked through to satisfactory conclusion and within SLA.
Working closely and collaboratively with colleagues where appropriate. Act as liaison point and coordinator to ensure necessary action is taken and updates provided.
Developing detailed technical and process documentation
Building product knowledge to competently demonstrate the products and services we sell, so that you are the Subject Matter Expert (SME)
Identifying process/procedure improvements. Monitoring systems performance and reporting on any potential capacity issues
Requirements
Demonstrate customer service skills and a passion for developing and maintaining relationships
Show understanding of software monitoring tools
Demonstrate good communication skills, both written and verbal
Be self-motivated and diligent with excellent problem-solving skills
Experience within the Regulated Services industry
Technical Support Analyst - First line jobs in Cardiff
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