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EE
Darlington
Where: Darlington Full Time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: ?£12.05 per hour rising to £12.34 per hour at 9 months in role Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family,
Job Source: EEFocus Resourcing
Middlesbrough
Middlesbrough centre (no parking) Hours 8.45-5.00pm Mon-Fri Fully office based for first 3 months then hybrid available 12 Months Fixed Term Contract Our client is holding assessment centre on Monday 13th May at 10am or 2pm You need to have been a resident in the UK for 3+ years for a criminal records and credit reference checks ?Our client is an a
Job Source: Focus ResourcingMTrec Recruitment
Seaham
Rewards and Benefits on Offer Varied and interesting role Temporary to permanent position xcellent company culture Immediate start available MTrec’s New Client Opportunity Our client is a successful and established business based in Seaham. They are looking for a Customer Service Administrator to join their team full time on a temporary to permanen
Job Source: MTrec RecruitmentRMS Recruitment
Newton Aycliffe
RMS are excited to be working with a leading manufacturing company based in Newton Aycliffe and we are looking for a Customer Service Advisor to join their team! The Customer Service Advisor will be part of a busy team dealing with end customers, via social media, Telephone, E Mails and Letters. A key part of this role will be supporting the team
Job Source: RMS RecruitmentInc Recruitment Direct
Middlesbrough
Immeadiate start-New Sales Assistants are needed for this exciting new sales assistant opportunity. Our client is looking to expand their sales assistant team with enthusiastic new individuals who are looking to start their sales assistant careers. They are looking to develop individuals within this sales assistant role, giving successful candidat
Job Source: Inc Recruitment DirectBaltic Recruitment Limited
Newton Aycliffe
Are you an experienced Customer Service Sales Administrator, looking for a new and exciting challenge? Baltic Recruitment are currently recruiting for a Permanent Customer Service Sales Administrator for a highly reputable client based in Newton Aycliffe. Joining our client's sales department. The successful candidate will support the sales te
Job Source: Baltic Recruitment LimitedHays Specialist Recruitment Limited
Middlesbrough
Your new company A renowned parent company of five distinguished brands, each dedicated to its own range of premium products for the home, office, and commercial properties.Your new role? Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products? Log all interactions in our CRM, ensuring issues are tracked throug
Job Source: Hays Specialist Recruitment LimitedEE
Darlington
Where: Darlington Part Time: Permanent Salary: £12,535.47 rising to £12,834.13 at 9 months in role, plus uncapped commission, based on a 20 hour per week contract Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: Day shifts - working 22.5 hours per week and working: Tuesday, Thursday and Friday from 09:00am unt
Job Source: EEMiddlesbrough
Company Nigel Wright is delighted to be working with a leading manufacturing business to recruit a Customer Service Manager, this is a fantastic opportunity to join a successful team in a newly created role. Role Reporting into the Head of Supply Chain, the customer service manager will be responsible for leading a small team and will be responsible for ensuring a high level of customer engagement, interaction and satisfaction for all customers. Site lead for customer relationship management, critical point for customer interface and will be the voice of the customer internally.
Lead a small team to coordinate healthy pipeline of NPI.
Providing day to day leadership, management, coaching and mentoring to the team of site based Customer Service Advisors to manage order intake and to ensure OTIFD
Cross functional internal stakeholder management, to ensure that relationships and communications are smooth with the likes of production, internal sales and external sales.
Handling escalations from external customers and internal functions.
Continuously improving the customer experience.
Experience Previous customer service team management experience ideally within a manufacturing environment.
Passionate about delivering excellent customer experience / customer management.
Strong IT skills and the ability to learn and utilise CRM systems swiftly and effectively.
The ability to manage escalated customer service situations with internal and external stakeholders.
Data management and analysis to translate into customer messaging and planning
The ability to review and constantly improve customer service systems and processes, in conjunction with relevant stakeholders.
Customer Service Manager jobs in Middlesbrough
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