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Page Personnel Secretarial & Business Support
Bristol
We are seeking a Customer Service Coordinator to provide excellent customer service and administrative support within the Property sector in Bristol. The successful candidate will be responsible for handling reservations, dealing with enquiries, and maintaining strong relationships with clients. Client Details Our client is a well-established prop
Job Source: Page Personnel Secretarial & Business SupportZachary Daniels
Manchester
Customer Service Co-Ordinator | Full Time Role Based in Trafford Park Hours: Monday - Thursday 9am - 5.30pm and Friday 9am - 3pm Salary - £22,440K Zachary Daniels has a fantastic opportunity for a customer service professional who is eager to join a large, well known brand and market leader in the UK. The team are responsible for liaising with cl
Job Source: Zachary DanielsFollow The Oak Ltd
Surrey
Job DescriptionRole: Customer Experience & Service CoordinatorRef No: 3085-FTO / 3086-FTOLocation: Surrey, UK (Hybrid - 2-3 days office)Salary & Package: Circa £30k + exceptional company benefits program.Reporting to: Customer Care ManagerIndustry: Commercial FitnessThis is a rare and exciting opportunity for a talented Customer Experience & Servic
Job Source: Follow The Oak LtdVistry Group
BasingstokeBasingstokeSouth EastUnited Kingdom
We have a fantastic opportunity for a Customer Service Coordinator/ Aftercare Coordinator to join our team within Vistry Southern, at our Basingstoke office in Hampshire. As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that ar
Job Source: Vistry GroupClarkson Owens Recruitment
Falkirk
Customer Care Administration The primary role of a Customer Care Administrator is to serve as the main point of contact for clients, ensuring their satisfaction throughout the year end defects. This entails promptly addressing inquiries, resolving concerns, coordinating with the Customer Care Operatives and booking them into appointments to meet c
Job Source: Clarkson Owens RecruitmentCavendish Professionals
Woking
Job Description***CUSTOMER CARE COORDINATOR - WOKING - £30-35k PER ANNUM***Our client is a well-established brickwork, roofing and scaffolding sub-contractor based in the south east. They have vast experience in commercial, domestic, or residential projects.They are looking for a Customer Care Coordinator to join their team. The successful applican
Job Source: Cavendish ProfessionalsAlexander Mae (Bristol) Ltd
Bristol
The Company: Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are re
Job Source: Alexander Mae (Bristol) LtdDFDS
Belfast
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Service Coordinator. Be part of the movement – and play your part About the
Job Source: DFDSChessington
Part Time Customer Service Coordinator
Salary: £24,252 FTE
20 hours per week - school hours daily
Wheelchair Service Centre Chessington KT9 1HF
Purpose of Job
To help create an efficient and effective, friendly and courteous day to day customer Service department. Your role may include…….
Main duties and responsibilities
Clinical bookings - Responsible for booking of clinical appointments from waiting list and ensuring clinicians are booked to capacity in line with company KPIs.
Raising orders - responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.
Scheduling of orders - Responsible for making contact with service users and agreeing a convenient delivery/collection/repair date within the company KPIs.
Engineers daily schedule - Responsible for ensuring engineers are booked daily to capacity.
Communication - Responsible for answering daily calls within a busy department in a courteous/friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution/outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.
Administration - Responsible for the daily efficient running of all administrative operational systems within the service, in line with procedures.
General -You will be assigned to specific areas or tasks associated with Customer Service, but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover the other staff in their absence.
Undertake the job inline with company competencies as follows
Achieves business results and adds value to the service.
Focuses on internal and external customers.
Builds and maintains effective teamwork with colleagues.
Embraces change.
Perform duties according to all company policies, procedures and instructions.
This Job description shall not limit your role, you will be also asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.
Key Performance Indicators
Orders processed with accuracy.
Queries, enquiries and complains resolved with excellent customer service.
Completed orders processed in a timely manner.
Person Required
Skills
Excellent Customer Service Skills
Excellent communication Skills to interact with internal staff and departments, Prescribers and Service Users
Must be able to work off their own initiative as well as part of a team.
Computer Literate with good working Knowledge of word and Excel.
Excellent telephone manner
Excellent organisational skills with a good eye for detail.
An enthusiastic and motivated individual who strives to succeed.
Must be flexible, adaptable and positive to their approach to work.
Knowledge
Previous experience within a busy customer service department
Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.
Experience with a similar type of role would be beneficial.
Qualifications
Qualified to GCSE level or equivalent.
INDLS
Email Alert for Part Time Customer Service Coordinator jobs in Chessington
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