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Security Cleared Jobs
Glasgow, Glasgow City, United Kingdom
Based onsite at our Glasgow, Tannochside Office Help strengthen our Team as our 24*7 NOC Engineer onsite at our Glasgow, Tannochside office. Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights o
Job Source: Security Cleared JobsJiyu Consulting Ltd
Glasgow
Incident and Escalations Manager – Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident and Escalation Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optim
Job Source: Jiyu Consulting LtdLorien
Glasgow, Scotland, United Kingdom
4 Days on + 4 days off Shift Pattern. Full time. £35k + Overtime + 15% Bonus, The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the te
Job Source: LorienFirst Recruitment Group - IT
Glasgow
Engineer/ Senior CS&A Engineer Long Term Contract: Inside IR35 Glasgow Our client is looking for a CS&A Engineer or Senior CS&A Engineer to join their team on a long-term contract at their site based in Glasgow. The role will be hybrid with 2 days per week based on site and you must already have SC Clearance in place. Working onsite with one of our
Job Source: First Recruitment Group - ITJackson Green Recruitment LImited
Glasgow
Field Service IT Hardware Break-Fix Engineer - Field based £27.5K + company car + fully expensed fuel card + overtime retainer Client is one of the largest independent IT service & support companies in the UK. Role Overview: You will be responsible for the completion of hardware break fix service calls and deployments for a wide variety of customer
Job Source: Jackson Green Recruitment LImitedSthree
Glasgow
SThree is delighted to announce that we are currently accepting applications for an experienced AI Engineer. This position presents an excellent opportunity to join a global audience of stakeholders. Additionally, it offers the potential for growth within an international company. As an AI Engineer specialising in Azure Services, you will be resp
Job Source: SthreeSThree
Glasgow, Scotland, United Kingdom
SThree is delighted to announce that we are currently accepting applications for an experienced AI Engineer. This position presents an excellent opportunity to join our team in a senior capacity, working with a global audience of stakeholders. Additionally, it offers the potential for growth within an international company. As an AI Engineer spe
Job Source: SThreeEVONA
Glasgow, Scotland, United Kingdom
AIT Engineer - Glasgow About the Role: We are seeking an AIT Engineer to join our busy Production team in Glasgow. This role involves providing technical expertise and production support for manufacturing product platforms for small satellite missions. You'll ensure adherence to cost, quality, safety, and timescales, and actively participate in s
Job Source: EVONAGlasgow, Scotland, United Kingdom
Capita
Help strengthen our Team as our 24*7 NOC Engineer onsite at our Glasgow, Tannochside office.
Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again.
Our Tannochside Network Operations Centre (NOC) is looking for an experienced IT/Network Engineer to supplement an existing support team. You will be a member of our 24/7 Shift Team, responsible for efficiently and effectively resolving networking incidents and problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices.
You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base.
What You’ll Be Doing:
Be the first point of escalation for customer generated calls.
Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests.
Work within strict SLA’s to provide our customers with a timely resolution.
Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff.
Ensure the customer is kept informed of the progress of the fault and the system is kept updated regularly.
Configure and troubleshoot faults on our Switches, routers, Dslams and modems (Cisco and Adtran)
Log and manage circuit faults (ADSL, SDSL, Ethernet, NGA, MPF, SMPF) on our third-party suppliers’ systems.
Liaise with 3rd party engineers/SMCs on the phone to work towards fault resolution.
Provide support and carry out remote configurations and link checks for our field engineers.
Actively monitor the networks using our network monitoring system Solarwinds
What we’re looking for:
Demonstratable experience in providing excellent customer in an IT Helpdesk or NOC Environment.
Ability to demonstrate experience in resolving IT/Networking issues and in timely escalation where issue is beyond your capabilities.
Background in supporting enterprise networks ideally holding or working towards Cisco CCNA qualification or able to demonstrate equivalent experience.
Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services.
Proven knowledge if working in an ITIL service environment and adhering to strict SLA’s.
Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail.
Excellent communication skills
Ability to obtain Enhanced CRB, BPSS and SC clearance
Desired Experience/Skills:
General knowledge of Firewalls and Security Appliances
Knowledge of Cisco/Juniper Network Devices
Recent experience in a IT Helpdesk or Network related role
Experience of local government/public sector environments
ITIL Service Management
NOC Engineer jobs in Glasgow, Scotland, United Kingdom
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