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Oscar
Greater Bristol Area, United Kingdom
We are currently partnered with a leading MSP that specialises in providing expert technical support to the hotel and hospitality sector. Their clients include global hotel brands and fast food chains. This rapidly growing company has been operating for over 30 years and are looking for their next IT Service Desk Team Lead . Requirements: Ticket
Job Source: OscarRealise Recruitment
G68, Castlecary, North Lanarkshire
Service Desk Support Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve
Job Source: Realise RecruitmentHiring People
Penmaenmawr
Are you looking for a role that will provide you with a fantastic opportunity to showcase your organisational prowess and excel in a dynamic environment? If you're ready to take on this exciting challenge and contribute to the continued success of an expanding business, apply now to become our clients newest Service Desk Support member in Penmaen
Job Source: Hiring PeopleCoyles
E16, Royal Docks, Greater London
One of our local authority clients are currently recruiting for an IT Service Desk Analyst. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The post holder will provide prompt and effective technical support for all aspects of personal computing to users a
Job Source: CoylesTRIA
Greater Bristol Area, United Kingdom
2nd line Support Engineer Microsoft Stack / Azure Circa £30k Bristol/Portishead – Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support you will be handling escalations from the 1st Line Team and actively monito
Job Source: TRIAHays Specialist Recruitment Limited
Bristol
Your new company Hays are working with a professional services organisation in central Bristol to support with the recruitment of a 1st line IT support analyst. The role is permanent, offering a salary of up to £28,000pa depending on experience. The role offers hybrid working typically 3 days per week on site. This is a fantastic employer who offe
Job Source: Hays Specialist Recruitment LimitedHayward Hawk
Belfast Metropolitan Area
Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service desk role within an enterprise envir
Job Source: Hayward HawkBlue Pelican Group
Hessle
IT Service Desk Analyst Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT Service Desk Analyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. This role primarily offers 1st line technical support by managing an incoming call queue
Job Source: Blue Pelican GroupCaerphilly
About The Role IT Service Desk Experts - we’re looking for you! IT Service Desk Analyst Caerphilly Head Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered “Yes” to the above, this is the role for you. We’re hiring at phs Group – the leading Hygiene Services provider in the UK. We’re looking for the right person to join us as an IT Service Desk Analyst and it’s a role you will enjoy.This role is ideal for you if you are technically minded and like to help and support people with their IT related questions. These questions could be regarding Microsoft Office, printers, monitors, docking stations, mobile technology or the internet. Your aim is to fix their issues promptly and efficiently by listening, building rapport, and asking questions to establish their needs. So, we’re looking for someone who enjoys resolving queries and helping colleagues.So why phs Group? It’s a great place to work – a successful, market-leading company with a friendly, supportive atmosphere. You’ll be joining a brilliant team who support each other as well as other colleagues. We have great hours, a good salary and a fabulous list of benefits that continues to grow.Love resolving technical issues? Reliable? Looking for a stable career in an established, successful company? You’re just the kind of person we’re looking for! And if you’re driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: You’ll be supporting our end users with service requests and incidents, either via telephone, email, or our call logging system
You’ll look after queries relating to system software, applications and hardware
You’ll follow the customer issues through to their conclusion to ensure they are resolved
All contacts and actions must be logged, documented, and updates provided so that the customer is supported
Any issues that cannot be resolved are to be escalated to the appropriate engineer with concise details and actions of the issue
You will also get to assist in creating technical documents, training material, and work / focus groups
The ideal candidate for this role will have: Experience of an IT Service Desk (highly desirable)
Strong knowledge of MS Office products
Good knowledge of all common technologies in the desktop user environment
Understanding of Information Technology Infrastructure Library (ITIL) practices
Excellent verbal, written and communication skills
Brilliant Customer Service skills – calm, positive, professional and a great listener
Good organisation and time management skills
A natural inclination to find resolutions and work effectively within a team
In return for your commitment and expertise at phs Group: A good salary of £23,795.20 in a permanent full-time position
No weekend or evening working – great hours Monday to Friday (40 hours a week)
You’ll work in Head Office with excellent opportunities to develop your career here
Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training
Apprenticeship opportunities on completion of the probationary period
Remote working from home may be possible after completion of the first 6 months of employment. You will be taking calls so you’ll need a dedicated work area at home for this.
23 days holiday plus bank holidays (31 days in total)
Buy / Sell holiday scheme
Amazing employee discounts with major supermarkets and retailers with phsPerks.com
Free Parking onsite so no parking costs
Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
If this sounds like the opportunity you’ve been looking for, we would love to hear from you. Apply now. About phs: phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 61 years of business.phs Group include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Email Alert for IT Service Desk Analyst jobs in Caerphilly
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