Customer Service Advisor
Wymondham
We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The small but busy team of customer service advisors provide customer support to 20 + e-commerce web shops daily, through telephone, email support and online chat support.
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
Key responsibilities:
To be the first point of contact for our clients, providing excellent customer service in-line with client requirements and internal key performance indicators.
Responding to calls and web-based enquiries in a timely manner and within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client.
Assist in the on-boarding of new clients
Maintaining and updating of all relevant sources of client information including company manuals etc.
Our client offers a friendly and professional team-work environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid-basis. If you are interested in the role, please apply and we will call you back for a more in-depth chat!
Salary: £22,000-£23,000 per year, dependent on experience.
Working hours are Monday to Friday 9:00-18:00
This is an office-based role with an option to work flexibly once your training has been completed.