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Zachary Daniels
Liverpool
Zachary Daniels are proud to be supporting a major retailer in their search for a Customer Service Manager to lead the service strategy for the business. About the role As our clients Customer Service Manager, your role will be responsible for the development and delivery of a Customer Service Strategy that puts our client's customer front and cent
Job Source: Zachary DanielsZachary Daniels
Warrington
Zachary Daniels are proud to be supporting a major retailer in their search for a Customer Service Manager to lead the service strategy for the business. About the role As our clients Customer Service Manager, your role will be responsible for the development and d...
Job Source: Zachary DanielsPage Personnel Secretarial & Business Support
United Kingdom
An exciting opportunity has arisen for a dedicated Customer Service Manager in the logistics industry, who is passionate about delivering exceptional levels of customer service and driving customer satisfaction. Client Details This organisation is an esteemed presence in the Logistics industry. They are a large employer with a significant workforce
Job Source: Page Personnel Secretarial & Business SupportNationwide Platforms
Risley, Warrington
We are currently recruiting a Customer Service Manager to join our Specialist Vehicles Division team based at our offices in Birchwood. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to delive
Job Source: Nationwide PlatformsZachary Daniels
Liverpool
Zachary Daniels are proud to be supporting a major retailer in their search for a Customer Service Manager to lead the service strategy for the business. About the role As our clients Customer Service Manager, your role will be responsible for the development and d...
Job Source: Zachary DanielsZachary Daniels
Wigan
Zachary Daniels are proud to be supporting a major retailer in their search for a Customer Service Manager to lead the service strategy for the business. About the role As our clients Customer Service Manager, your role will be responsible for the development and d...
Job Source: Zachary DanielsThe Portfolio Group
Manchester
Join a rapidly growing consultancy group with a passion for providing world-class care to all clients worldwide! As a Client Care Specialist, your role is to deliver exceptional customer service and provide support to our expanding client base. You'll be the first point of contact for our clients and ensure their issues and concerns are resolved q
Job Source: The Portfolio GroupZachary Daniels
Warrington, England, United Kingdom
Zachary Daniels are proud to be supporting a major retailer in their search for a Customer Service Manager to lead the service strategy for the business. About the role As our clients Customer Service Manager, your role will be responsible for the development and delivery of a Customer Service Strategy that puts our client's customer front and cent
Job Source: Zachary DanielsWarrington
Zachary Daniels are proud to be supporting a major retailer in their search for a Customer Service Manager to lead the service strategy for the business.
About the role
As our clients Customer Service Manager, your role will be responsible for the development and delivery of a Customer Service Strategy that puts our client's customer front and centre of everything they do. You will be representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement. You will be accountable for operational delivery of multi-channel customer service through a third party Contact Centre and the Support Hub Team. Ensuring a balance of cost, quality, productivity and all SLA's are met. Most of all you need to passionate about great service.
Key accountabilities of the Customer Service Manager role
Take ownership of the service strategy and measures
Budget planning and performance review against plans and forecast to ensure the customer needs are met
Lead the Contact Centre with a focus on generating sales
Manage complex or escalated customer complaints through to resolution
Use Continuous improvement to implement learnings
About you
To be successful in our clients Customer Service Manager role you will need:
Extensive experience in leading customer service teams including an outsourced model
Understanding of the impact on service for the wider retail business
Excellent people leadership skills with the ability to lead change
Ability to communicate and influence at a senior level with strong stakeholder management skills
Experience in working in a fast-paced retail environment
Financial acumen
Understanding of Contact Centre planning
Understanding of Contact Centre technology
What's on offer for the Customer Service Manager position
Our client can offer a salary of up to £66,000 plus benefits package
Please apply with your most recent CV.
BBBH30423
** NOTE - All emails from will be sent from the following domain @ zacharydaniels.co.uk & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information **
Customer Service Manager jobs in Warrington
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.