Duty Manager

City of London

Company Overview

United by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery, reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queens Gardens.

Position Overview

Montcalm Collection - Royal London House are looking for a skilled and ambitious Duty Manager to join our team.

Help to shape the Montcalm Collections next chapter and showcase your skills. Become a trusted ambassador for our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

Duty Manager is in charge of a hotel's daily operations. His/her job is to guarantee optimum guest relations concurrent with managing and supervising departmental managers and staff members. The duties of a duty manager includesmooth operation, security and monitoring of the hotel.A natural leader and an organiser; you must also be able to communicate on all levels.

Ensure the smooth daily operation of the Hotel.

Guarantee optimum guest relations concurrent with managing and supervising departmental managers and staff members.

Ensuring security and monitoring of the hotel.

Be able to communicate on all levels.

Attend necessary meetings and conduct meetings with the team.

Checking on standards of services, and cleanliness, greeting and assisting in the check in of guests and escorting VIP guest to the room.

To constantly strive to please all guests that he may come into contact with.

Being responsible that employees project professionalism and are well trained and provide friendly and efficient service.

Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.

Duty Manager liaise closely with other departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.

Delegate authority and responsibilities to direct subordinates without relinquish ultimate responsibility for the operation.

Requirements and skills Experience in a fast-paced environment, dealing with multiple data sources is preferred.

Communication:Excellent verbal and written communication skills are essential to work closely with team members and managers, and effectively manage problems as they occur.

Excellent Stakeholder management skills:ability to communicate well at different levels, provide guidance, offer explanation, and prepare briefs.

Organization and time management:Managing the daily activities and needs of an entire team requires an excellent ability to multitask and effectively manage your time.

Positive attitude:Generally, a positive outlook makes it easier to handle the stress of unexpected challenges and helps the entire team stay positive and motivated.

Knowledge of Opera

Experience in managing a team at a supervisory or managerial level

Previous experience in a 5* environment preferred

Knowledge of using Fourth and Harri preferred

Benefits Collaborative and empowering team dynamics.

Pathways for promotions and growth within the brand.

Recognition and Rewards Program.

Access to an array of discounts via our Benefits Platform.

Comprehensive training through Certified Classroom and E-Learnings.

28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

Concession on gym memberships.

Nutritious meals provided during shifts.

Complimentary dry-cleaning service for uniforms.

Inclusive pension schemes

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

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