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Postal Supervisor

Sheffield

Job Title: Mailing / Postal Supervisor

Location: Sheffield

Hours: Monday-Friday 8am-5pm

Salary: £27,000pa

Job Purpose:

Mailing supervisors have a dual role which involves being a direct point of contact for all processes in relation to ad-hoc mailings as well as managing all aspects of the onsite postal operation. The role requires a flexible individual capable of managing a variety of processes effectively and efficiently.

Main Responsibilities:

Manage the day to day operation via direct reports to achieve SLAs and KPIs, monitoring performance of the team, quality standards and performance against SLAs, acting on and resolving any issues

Support the Senior Team Leader by monitoring SLA performance, reporting any issues or service failures appropriately

Use sound understanding of processes and service to recognise and resolve problems, issues and risks and where appropriate escalate them to the Senior Team Leader

Act as an escalation point for the team and resolve any technical queries. Ensure the Senior Team Leader is informed of any issues or complaints

Support the Senior Team Leader as requested to ensure best practice is shared across sites

Ensure back to work interviews and other HR related management activity is delivered as required

Complete 1:1s and performance reviews for direct reports taking Senior Team Leader views into consideration

Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times.

Handle client escalations acting as the primary client contact point for their team

Produce timely and accurate daily, weekly, and monthly MI, and submit as required

Essential Skills:

Strong people manager, able to influence people at all levels with experience of managing operational teams and able to communicate how to change processes and systems to improve team performance

Demonstrates an understanding of company performance management processes and how to consistently manage performance issues

Strong verbal and written communication skills to persuade and influence staff and clients at all levels in a professional manner

Diligent, conscientious attitude with a strong work ethic

Strong organizational skills, able to keep abreast of their own workload and that of the team and able to ensure deadlines are met

Strong Microsoft Office skills in, Word, Excel, PowerPoint

Experience of setting SMART objectives and of coaching direct reports to understand and utilise SMART objectives with their teams

If you'd like to learn more about this role, please get in touch with Natalie!

Please only apply if you have the right to work in the UK.

Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

Apply

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Postal Supervisor jobs in Sheffield

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