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Corndel
london
Job Description Role: Customer Success Advisor Team: Business Development Package: Pension, Unlimited leave, Flexible working Location: Home based with monthly visits to London HQ Salary: Up to £30,000 About Corndel: Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest qua
Job Source: CorndelJISC
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Job Source: McGregor Boyall Associates LimitedABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
united kingdom
The Company: A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. The Opportunity: If you’re in the Service Management
Job Source: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businessesLondon Area, United Kingdom
Role: Customer Success Advisor
Team: Business Development
Package: Pension, Unlimited leave, Flexible working
Location: Home based with monthly visits to London HQ
Salary: Up to £30,000
About Corndel:
Corndel is a unique, multi award-winning UK management and technology training provider that
focuses on delivering the highest quality programmes throughout an employee’s career. We partner with some of the UK’s largest and most exciting businesses to help drive organisational and personal performance through transformational learning.
Our vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture.
The role:
As our Customer Success Advisor, you will support our account management team to ensure all learners and customers have a seamless and efficient onboarding experience. This customer-focused role requires exceptional organisational skills, stakeholder management, excellent communication skills and the ability to adapt in a fast-paced environment. As a key point of contact for our onboarding learners and clients you will be required to provide timely and accurate responses to enquiries and follow processes.
Responsibilities include:
1. Supporting Individuals (Learners) to join our programmes:
Be the main point of contact on behalf of the Account Management Team for any
onboarding queries this includes calling or emailing our prospective learners to
discuss the status of their enrolment
Responding to queries from learners regarding the programme
Provide programme guidance to those who need it
Updating the Account Management team regarding progress of their cohorts
Providing information to learners about programme options
Working closely with our Enrolment, Compliance and Claims team to ensure all
learners are fully enrolled ahead of our launch events
2. Supporting our Customers (the Learner’s employer) with administrative duties
Preparing contracts for signing and storing them correctly
Offering support to our customers regarding their Digital Apprenticeship Service
account
Collecting and updating customer information on our CRM (HubSpot)
3. Supporting the Account Management team
Scheduling and coordinating our Open Cohorts
Working with the product leads to arrange briefing sessions
Managing the student list for open cohorts and sharing with our Enrolment and
compliance team.
About You:
You’re an enthusiastic self-starter – keen to help transform the way organisations develop
their people
You value inclusivity, being supportive and respectful of others
You are open to change and take a collaborative approach to challenges
You strive for excellence and have high expectations of yourself and others
You operate with integrity, trust and professionalism and empower others to do so
Experience and Skills:
Essential:
You will be dedicated to delivering excellent levels of customer service to delight our learners
and employers
Be engaging and welcoming to build rapport quickly
Highly organised and able to multi-task
Effective stakeholder management both within an organisation and externally
Detail oriented and thorough with your work
Desirable:
Knowledge or experience of the apprenticeship sector
B2B and B2C experience
Why join Corndel?
We're committed to having a fully inclusive, welcoming and safe culture and always striving
to improve.
We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.
We're a leader in our field, with quality and excellence at the heart of what we do.
As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.
As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.
If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment.
We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.
Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including Enhanced DBS Disclosure and a Barred List Check.
Customer Success Advisor jobs in London Area, United Kingdom
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Please refresh the page and try again.
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