Senior Claims Handler

Liverpool

The Role: We have an exciting opportunity for an experienced commercial insurance Claims Handler to join our Claims Specialty Team based in Liverpool or Birmingham. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI. This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in property, liability, marine and business interruption insurance claims. You will also have experience in dealing with global clients, which is not essential but would desirable. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures. Responsibilities:

You will be managing a caseload of property, liability, marine and business interruption claims, ensuring service standards are met and/or exceeded,

You will keep an efficient diary system for all claims, ensuring claims are chased as required,

You will develop and maintain a full understanding of Acturis,

You will provide the broking department and clients with claims information and reports as required,

You will ensure complex claims are handled as per the group procedures,

You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim,

You will produce claims MI/claims reports when required,

You will meet with clients and present claims information when required,

You will undertake any other duties as requested by management on an ad-hoc basis,

You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current,

Experience:

You will have robust property, liability, marine and business interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures.

You will have some experience in dealing with global clients (desirable but not essential).

You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies.

Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook.

You will be cert CII or working towards this or similar.

You will be highly organised and have great time management.

You will have a positive 'can do attitude’ and will be a natural problem solver, multi-tasker, along with a high level of attention to detail.

You will have excellent communication skills both verbally and written.

Further information As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days

Death in Service benefit of x4 salary

Company pension scheme

Very generous maternity and paternity leave packages

A flexible benefits package which allows you to add additional benefits to your overall package

Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more

Referral schemes

Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development

Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity

PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

Why work for us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-213 478