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First Military Recruitment Ltd
Corby
AR547 – Service Manager (MHE) Location: Corby Salary: £39,000 + Bonus Overview: First Military Recruitment are currently seeking Service Manager on behalf of one of our clients. The successful applicant will have excellent communication skills at all levels and Management experience in the service industry. Our client strongly encourages appl
Job Source: First Military Recruitment LtdInteraction Recruitment
Peterborough
Experienced Service Manager Needed Are you a seasoned automotive enthusiast with a knack for exceptional service? We're on the lookout for a passionate Service Manager to lead our dynamic team and drive excellence in customer satisfaction! As the Service Manager, you'll be the engine behind the service department, overseeing operations with prec
Job Source: Interaction RecruitmentFirst Military Recruitment Ltd
Corby
AR547 – Service Manager (MHE) Location: Corby Salary: £39,000 + Bonus Overview: First Military Recruitment are currently seeking Service Manager on behalf of one of our clients. The successful appl...
Job Source: First Military Recruitment LtdInteraction Recruitment
Peterborough
Experienced Service Manager Needed Are you a seasoned automotive enthusiast with a knack for exceptional service? We're on the lookout for a passionate Service Manager to lead our dynamic team and drive excellence in customer satisfaction! As the Service Manager, you'll be the engine behind the service department, overseeing operations with precisi
Job Source: Interaction RecruitmentFirst Military Recruitment
Corby
AR547 – Service Manager (MHE) Location: Corby Salary: £39,000 + Bonus Overview: First Military Recruitment are currently seeking Service Manager on behalf of one of our clients.The successful applicant will have excellent communication skills at all levels and Management experience in the service industry.Our client strongly encourages applicati
Job Source: First Military RecruitmentRock Recruitment
Huntingdon
We are working with a prestigious well established Main Contractor who are looking to engage with a Building Services Manager for a new flagship pharmaceutical project in Huntingdon. You will be tasked with overseeing the project from early preconstruction phases to completion and handover, the full value of the project is £80m with c. £20-30m of M
Job Source: Rock RecruitmentOpus People Solutions
Peterborough
Opus people solutions on behalf of Peterborough City Council have an exciting opportunity for a Service Manager in their Targeted Youth Support Team.Job Title: Serice Manager- Targeted Youth Support ServiceLength of assignment: 3 monthsDay rate: £550 per dayLocation: Peterborough City CouncilRemote/Office based: Hybrid - work from home 2 days per w
Job Source: Opus People SolutionsReed
Huntingdon
Are you an experienced Audit Manager, with post qualified experience?Does the idea of working for an innovative firm who have won awards year after year as Best Employer with one of the best flexible working schemes and unique benefits in the region interest you?Are you genuinely looking for a firm that will invest in you and your progression? Reed
Job Source: ReedPeterborough, England, United Kingdom
Join our Team
At IT Naturally, our team is like a family, we put people first whether that’s each other or the customer so in return, we look after you.
We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us”. All of our team are experts in their field, and we reflect that in our company name. We pride ourselves on our customer service and our solutions. We love turning a challenge for our customers into something simple and manageable.
We are always looking for new experts to join us who have ideas, want to be heard, and are put first. We actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment, or other practical support where required.
Our employee selection process comprises of a psychometric test, an initial teams call, and a face-to-face interview.
We are unable to offer sponsorship for this vacancy.
We offer a hybrid working environment with 2 shifts in our Peterborough office.
Salary: £40,000 - £50,000 + On call allowance (Depending on experience)
Role Overview
As a Service Manager at IT Naturally you will be responsible for ensuring that the processes required to deliver the services are managed. ensuring roles and responsibilities for the processes are defined, and processes are designed, implemented, and improved.
Role Responsibilities
Monitoring service performance against SLA / SLM activities for the products and services in line with the Statement of Work and company standards
Creating and tracking the Service improvement plan (SIP) including quality assurance
Own the problem management process, proactively coordinating resolutions with customers, third parties and internal teams.
Publication of regular service reports and review with key stakeholders and suppliers
Respond to escalations and to high priority incidents which may require escalation and assist with any management support.
Ensure all ITSM policies are adhered to.
Provide project / service transition support around Stakeholder communications for planned & unplanned service interruptions (Outages, maintenance etc)
Accountable for the resolution of priority 1 and 2 incidents, ensuring that they are resolved in line with the business defined major incident policy, process, and communication plan.
Responsible for conducting root cause analysis on all priority 1 and 2 incidents, seeking, and addressing process failures to identify lessons learnt and continuous improvements.
Contribute to a 24x7 On-call rota to manage P1 and P2 incidents.
Role Requirements
5+ years industry experience IT service management
Service reporting experience and ability to interpret metrics.
Outsourced / Service integration service management.
Demonstrable experience of creating and owning a Service improvement plan
Knowledge and application of ITIL service management processes
An understanding of Service improvement activities
Service outcome focussed.
Can hit the ground running and self-motivated.
What We Offer
Competitive employee packages that include:
Private healthcare with Bupa
Critical Illness Insurance
Life insurance
Company Pension with up to 6% matched contributions
Personal training plan
Internal career development
Hybrid working: 2 days a week in our Peterborough office
Cycle to Work Scheme
Casual clothes and some branded clothing
Your Birthday off
About IT Naturally
IT Naturally is a carbon neutral IT Infrastructure service provider. We want to use tech as a force for good to work together to build a better world.
We truly care about our employees, their lives, their job satisfaction, and development. We understand that our people are everything and are proud to have been awarded Investors in People at the Silver level in our first assessment.
Our Values
We are human, skilful, and playful and look for these attributes in our employees. Are you inclusive and caring; take ownership of everything you do and can be light-hearted when the time is right?
Our customers are mainly medium to large corporates who share our values, and we also have the key accreditations enabling us to deliver to the public sector.
We welcome applications from people with backgrounds that are traditionally underrepresented in tech and truly believe diversity is the key to creativity and innovation.
Service Manager jobs in Peterborough, England, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.