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Understanding Recruitment
Milton Keynes
Job DescriptionService Desk EngineerDo you want to work for a world class sports team as they embark on a very exciting journey?A brand new and exciting role has arisen for a Service Desk Engineer to join a globally recognised sports team from their United Kingdom hub based from Milton Keynes. As the Service Desk Engineer you will be helping to sup
Job Source: Understanding RecruitmentSearchability®
Stoke-on-Trent
Job DescriptionService Desk EngineerAre you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate and dedicated Service Desk Engineer to join our team and elevat
Job Source: Searchability®Resourcing Group
sudbury
Experience of supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You wi
Job Source: Resourcing GroupIn Technology Group Limited
Bristol
Role: Service Desk Engineer (Hybrid) Location: Bristol Salary: £30,000 - £35,000 I am currently recruiting for a FinTech start-up in Bristol looking for a Service Desk Engineer to join their IT Department. They are a Cloud-based company, so would need someone with heavy O365, Azure experience along with experience providing Network Support. You
Job Source: In Technology Group LimitedCODA Technology Services
City of Peterborough, England, United Kingdom
I am working on behalf of a prestigious global retail organisation who are currently looking for a Service desk Support Engineer for a permanent appointment, based near Peterborough. Skills required: Windows 7 -11 Office 365 Mobile Support (IoS & Android) Active Directory administration Remote working solutions support (ADSL, Broadband, RSA, MFA,
Job Source: CODA Technology Servicesbet365
City of Stoke-on-Trent, England, United Kingdom
As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment and resources to perform their roles. You will take end to end ownership for inci
Job Source: bet365QA Ltd
Stockton-on-Tees
Employer description: One IT Services and Solutions is a Stockton-based company providing advice, support and guidance to Headteachers, Principals and other school-based staff for the development and support of ICT-based provision within their schools. Overview: As an apprentice you will be allocated to one of 3 technical teams and work with exper
Job Source: QA Ltdbe:technology
Lancing
Job DescriptionHelpdesk/Service Desk Engineer – Up to £30k DOEAre you an experienced IT Support/Helpdesk Engineer looking for your next position? Our client, a top-tier IT Managed Services provider, is seeking an experienced Service Desk Engineer to join their team. This exciting opportunity involves a huge range of technical exposure whilst taking
Job Source: be:technologyCoventry
Job Description Service Desk Engineer
The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.
Responsibilities:
Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.
Key Skills:
This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.
Service Desk Engineer jobs in Coventry
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