Retail Sales Associate (Mandarin Speaking)
London Area, United Kingdom
Reporting to: Store Manager
Location: Mayfair, London
Job Description:
The role requires someone with a high level of customer service, who understands the Luxury Fashion industry. The ideal candidate will understand the importance of product and brand knowledge, and have a natural interest and passion for Luxury Fashion.
Responsibilities:
Meet & greet all customers entering the store and determine their needs and wants
Act in a polite and friendly manner to ensure maximum quality of customer service
Be willing to go the extra mile, to ensure the clients expectations are achieved
Be a style advisor: Recommend merchandise based on individual requirements
Advise customers on utilization and care of merchandise
Provide advice to clients regarding particular products or services
Have excellent product knowledge; be able to explain the use and advantage of merchandise to customers
Be confident when taking payments, follow all company's guidelines
Assist in display of merchandise & inventory management
Be a brand ambassador at all times
At all times comply with company policies, procedures and instructions
Sales; work towards reaching the store's target
Build long term client relations
Ensure the overall cleanliness and maintenance of the store
Prepare and participate in team briefs
Welcome all clients entering the store, offering the highest level of service
Essential Skills & Requirements
Fluent in English and Mandarin ( essential )
Previous experience in Luxury Fashion sales roles, with a strong knowledge of the industry.
High level of customer service.
Excellent communication skills, with the ability to communicate to a wide range of people.
Able to demonstrate a proactive approach.
Experience gained in working for luxury brands.
Ability to work autonomously as well as part of a team.
Proven experience in building and maintaining client relations.
Our mission is to welcome everyone and create an inclusive workforce. We celebrate difference and encourage everyone to join us and be themselves at work. Our decisions respect all people regardless of gender, ethnicity, religion, nationality, disability, sexual orientation, age, social or political belief, or world view.
Considering the overwhelming response to our current job openings, we wish to inform all potential applicants that positions may close without prior notice due to high demand. To ensure fair consideration and to avoid any disappointment, we strongly encourage interested individuals to submit their applications at the earliest opportunity.