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Zetter Recruitment
South Yorkshire
Job Description Head of Retention | SaaS | Near Sheffield Company snapshot: Leading SaaS based business with International exposure. Double digit growth year on year International offices with the opportunity to move. Market leader. The role: Lead and manage a team within a high-volume cancellation/query department. Develop and implement rete
Job Source: Zetter RecruitmentRobert Half
Doncaster
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Job Source: Robert HalfReFood
Doncaster
Location: Doncaster Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food waste to produce renewable energy and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking
Job Source: ReFoodAshley Kate HR & Finance
Doncaster
Head of Finance | Full time and Permanent | Doncaster | Salary up to £70,000 Ashley Kate are thrilled to be partnering with a client of ours who are a very well established educational trust as we search for a Head of Finance on a full time and permanent basis. The Head of Finance will play a full and active part in the Trust senior executive team
Job Source: Ashley Kate HR & FinanceSterling Cross
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A national leader in complex clinical homecare services is looking for an experienced Registered Nurse to join them as their Head of Clinical, overseeing the delivery of outstanding care at home for people with complex or life-limiting conditions. As Head of Clinical, you will have the overall oversight of care delivery, clinical governance, and r
Job Source: Sterling CrossSewell Wallis Ltd
Sheffield
Sewell Wallis are working with a highly successful subcontracting company looking to recruit a Head of Finance. The business support the delivery of outstanding construction projects across the UK and as they continue to expand, they seek a qualified Head of Finance with expertise in subcontracting or construction to join the dynamic team. Reporti
Job Source: Sewell Wallis LtdAshley Kate HR Ltd
Doncaster
Head of Finance | Full time and Permanent | Doncaster | Salary up to £70,000 Ashley Kate are thrilled to be partnering with a client of ours who are a very well established educational trust as we search for a Head of Finance on a full time and permanent basis. The Head of Finance will play a full and active part in the Trust senior executive team
Job Source: Ashley Kate HR LtdElevation Recruitment Group
Worksop
Elevation Recruitment Group are delighted to be working on behalf of one our commercial clients in North Notts looking to recruit a Head of HR. Reporting into the HR Director the role will lead the HR team on operational and strategic HR both in the UK and Globally. The role offers hybrid flexible working, c3 days in the office, the business also
Job Source: Elevation Recruitment GroupSouth yorkshire, England, United Kingdom
Head of Retention | SaaS | Near Sheffield
Company snapshot:
Leading SaaS based business with International exposure.
Double digit growth year on year
International offices with the opportunity to move.
Market leader.
The role:
Lead and manage a team within a high-volume cancellation/query department.
Develop and implement retention strategies to reduce churn and increase customer retention.
Drive the overall strategy for the retention team, aligning it with company goals and objectives.
Analyse cancellation trends and customer feedback to identify areas for improvement.
Design and execute training programs to empower the team to effectively convert cancellations into renewed customers.
Collaborate with Sales, Marketing, and Product Development teams to enhance the overall customer experience and retention.
Monitor key retention metrics and provide regular reports to senior management.
About you:
Proven experience in managing a team, preferably within a retention or customer service environment.
Demonstrated success in developing and executing retention strategies.
Ability to thrive in a fast-paced, high-pressure environment with a high volume of cancellations.
Strong leadership and communication skills.
Experience in the software industry is a plus, however B2B experience is considered
Package:
Up to £65,000 OTE £100,000 (uncapped)
Opportunities for professional development and growth.
Collaborative and innovative work environment.
Flexible work arrangements.
Head of Retention jobs in South yorkshire, England, United Kingdom
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