Customer Service Administrator
Halesowen
Overview
Job title: Customer Service Administrator
Hours are 8.30 am to 5.00 pm Mon-Thurs & Friday 8.30 am - 4.30 pm
Temporary role 3-6 months
£13.33
Ridgeway, Quinton, Birmingham
On site parking
Do you excel when it comes to customer service? Have you got experience liaising with various stakeholders and coordinating accordingly? Do you like to manage the whole process from start to finish? Do you want to work for an established organisation with a fun and friendly team? If so, keep reading.
The main purpose of the role is to assist the Customer Care Team in to deal with a variation of customer queries and problems. This team is passionate about delivering outstanding service to the client and customer base.
Liaise with customers on a day to day basis
Managing effective resolution - ensuring a high level of customer satisfaction
Assist in organising and coordinating stakeholders
Take telephone calls from our clients and customers
Respond to client and customer emails.
Keep customers informed and updated
Record and schedule works
About you?
Experience in customer service / coordination
Experience working for a housing organisation
Experience dealing with home defects/claims
Proven ability to deliver an exceptional level of customer care and deal with a variety of complaints and enquiries
Able to communicate at all levels
Natural problem solver and ability to think on your feet
Inputting accurate details on the system
Be able to work in a fast paced environment
Have meticulous attention to detail
Ability to work under pressure
Able to manage a process
IT Savvy
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.