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Customer Service Administrator

Halesowen

Overview

Job title: Customer Service Administrator

Hours are 8.30 am to 5.00 pm Mon-Thurs & Friday 8.30 am - 4.30 pm

Temporary role 3-6 months

£13.33

Ridgeway, Quinton, Birmingham

On site parking

Do you excel when it comes to customer service? Have you got experience liaising with various stakeholders and coordinating accordingly? Do you like to manage the whole process from start to finish? Do you want to work for an established organisation with a fun and friendly team? If so, keep reading.

The main purpose of the role is to assist the Customer Care Team in to deal with a variation of customer queries and problems. This team is passionate about delivering outstanding service to the client and customer base.

Liaise with customers on a day to day basis

Managing effective resolution - ensuring a high level of customer satisfaction

Assist in organising and coordinating stakeholders

Take telephone calls from our clients and customers

Respond to client and customer emails.

Keep customers informed and updated

Record and schedule works

About you?

Experience in customer service / coordination

Experience working for a housing organisation

Experience dealing with home defects/claims

Proven ability to deliver an exceptional level of customer care and deal with a variety of complaints and enquiries

Able to communicate at all levels

Natural problem solver and ability to think on your feet

Inputting accurate details on the system

Be able to work in a fast paced environment

Have meticulous attention to detail

Ability to work under pressure

Able to manage a process

IT Savvy

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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Customer Service Administrator jobs in Halesowen

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