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Nine Twenty
Glasgow, Glasgow City
Fantastic opportunity for an experienced Service Delivery Manager to join a market leading technology company in Glasgow. This is a hybrid role with 3 days in the office, and 2 days from home. The role will be focused on maintaining and improving customer satisfaction to aid the business goals of retaining existing business. Key to success will be
Job Source: Nine TwentyNine Twenty
Glasgow
Fantastic opportunity for an experienced Service Delivery Manager to join a market leading technology company in Glasgow. This is a hybrid role with 3 days in the office, and 2 days from home. The role will be focused on maintaining and improving customer satisfaction to aid the business goals of retaining existing business. Key to success will be
Job Source: Nine TwentyWGM Engineering Ltd
Glasgow
WGM Engineering is one of Scotlands leading engineering solution providers and performing responsibly is integral to our success and sustainability. We are committed to delivering projects and services whilst ensuring that we meet our customer and society needs, whilst managing the social and environmental impacts of our business. Since trading com
Job Source: WGM Engineering LtdHays Specialist Recruitment Limited
Glasgow
Your new company Our client is a renowned agency located in the heart of Glasgow, dedicated to guiding businesses through the complexities of the digital landscape. Established over two decades ago, the agency has become a beacon for innovation, offering comprehensive digital solutions. Their services, which extend from Glasgow to London, ensuring
Job Source: Hays Specialist Recruitment LimitedWGM Engineering Ltd
Glasgow
WGM Engineering is one of Scotlands leading engineering solution providers and performing responsibly is integral to our success and sustainability. We are committed to delivering projects and services whilst ensuring that we meet our customer and society needs, whilst managing the social and environmental impacts of our business. Since trading com
Job Source: WGM Engineering LtdHays
Glasgow
Your new company Our client is a renowned agency located in the heart of Glasgow, dedicated to guiding businesses through the complexities of the digital landscape. Established over two decades ago, the agency has become a beacon for innovation, offering comprehensive digital solutions. Their services, which extend from Glasgow to London, ensuring
Job Source: HaysSSC Recruitment Solutions Ltd
South East
We have an immediate opening for a Support Delivery Manager. The role is mid-level management and has line management responsibilities for a team and the focus of the role is overseeing the delivery of customer and internal support. As an experienced manager, they ensure that the Support Leads are well-equipped in managing their teams’ development
Job Source: SSC Recruitment Solutions LtdSecurity Cleared Jobs
Erskine, Renfrewshire, United Kingdom
At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistentl
Job Source: Security Cleared JobsGlasgow
£ 50000 - 60000/annum
The role will be focused on maintaining and improving customer satisfaction to aid the business goals of retaining and growing existing business. Key to success will be customer engagement aiding stronger customer relationships in turn improving customer loyalty. The relationships created inspire the customers to advocate and refer us as a premium business partner. Excelling in this role will enable us to stand out from the competition and demonstrate real value to their customers. The day-to-day responsibilities will be ensuring service levels are met and all customer queries are acted upon in a timely manner, development of Service Reviews and increasing / developing customer feedback mechanisms. Customer feedback is a key driver to service improvement and will enable the development of customer specific reporting and KPI’s to enhance the overall service level.
Responsibilities
Service Management
* Builds deep and trusted relationships with the customer, at all levels and is seen as the go to person in relation to all service delivery matters.
* Manage customer queries to resolution ensuring a timely and satisfactory outcome for the customer
* Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
* Monitor the success of new Services and Changes to ensure we are meeting the required standards.
* As owner of the e...
Email Alert for Service Delivery Manager jobs in Glasgow
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