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Hays Specialist Recruitment Limited
Bath
Your new company Hays are working with a professional services organisation based near central Bath to recruit for an IT Service Desk Manager. The role is permanent, paying circa £45,000pa offered full time on site or potentially hybrid working one or two days from home per week. The IT services department are a friendly team with a great culture.
Job Source: Hays Specialist Recruitment Limitedvertex-it-solutions
Beckenham
Title: Service Desk Manager Location : Office based - Principal location Kent but may be required to work at other company customer sites. Reporting to : Service Operations Manager ___________________________________________________________________________________ Role: To manage and own the Service Desk function of the IT Services Division wit
Job Source: vertex-it-solutionsWhite Horse Employment
Bath
Job DescriptionWhite Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and
Job Source: White Horse EmploymentDigital Waffle
Southampton
Job Description Service Desk Manager Southampton £35,000 - £40,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a passion for delivering outstanding customer
Job Source: Digital WaffleSpy Alarms
Orpington
Customer Service Desk Manager Orpington C £33,000 + bonus Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The
Job Source: Spy AlarmsHays Specialist Recruitment Limited
Driffield
IT SERVICE DESK SALARY - UP TO £26,000 + OUTSTANDING BENEFITS LOCATION - Nr DRIFFIELD Your new role One of the region's most successful businesses is looking to add an IT Service Desk candidate who will be responsible for providing 1stLine IT support to their large customer base, ensuring the highest levels of customer service is maintained. W
Job Source: Hays Specialist Recruitment LimitedHays Specialist Recruitment Limited
Scunthorpe
IT SERVICE DESK SALARY - £25,000 - £30,000 + EXCELLENT BENEFITS + BONUS LOCATION - SCUNTHORPE Your new role A great opportunity for an IT Support / IT Service Desk candidate to join an incredibly busy IT team who deliver first class IT solutions to a huge number of satisfied customers across the Country. To enhance your career you will be pro
Job Source: Hays Specialist Recruitment LimitedReed
Chessington
Service Desk Administrator Full Time, Permanent £25000 - £28000 Epsom, Surrey Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks: • Assist in handling various queries from clients• Ensure excellent cust
Job Source: ReedEdinburgh
Job DescriptionHelpdesk Team Lead £32k - £35k EdinburghOur client provide IT Support to a range of fantastic companies. They deliver excellent results for their clients and they have a great time doing it! This team is highly experienced, self motivated and committed to all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit right in.What are they looking for? A Helpdesk Team Lead to take control and manage their helpdesk team. The helpdesk is one of the most important services they provide as a company. For many of their customers it’s the only experience they get of us, so it’s important to make sure they give a fast, friendly and professional service. The helpdesk team are true ambassadors of the business and work with customers in their time of need. This presents a great opportunity to shine and create happy and loyal customers. The Helpdesk Team lead is responsible for the daily running of the helpdesk service. This entails ensuring all inbound communications from clients are captured within Support Tickets, assigned to the appropriate staff and responded to in accordance with our procedures, SLAs and quality standards. The HTL should recognise when a particular tickets should be prioritised or escalated. The HTL is responsible for managing the workloads of the helpdesk team members, being their primary point of contact for all helpdesk related queries and to provide leadership and guidance to the team to allow them to thrive in their role. The HTL will continuously strive on increasing customer satisfaction, helpdesk performance and business operations efficiency.In a Nutshell 🥜Passionate about technology and take an interest in the industryEnergetic, motivated, professional and with a great sense of humour3+ years experience in a support/helpdesk environmentExperience managing a small team (in any industry!)Can communicate well (verbally and written) with clients on a level which they understand and can work with them on their technology projects and IT support challengesExperienced in supporting multiple organisations, working on multiple tickets simultaneously and multi-taskingA natural problem solver with a can-do attitudeA people person who enjoys working within a closeknit teamEnjoy working with junior team members, helping them develop their knowledge and skills and can act as a point of escalation for themYou like variety and enjoy learning new technologies & skillsRelish being in a position of responsibility and trustAble to drive and enjoy meeting our clients face to face as well as working remotelyMicrosoft Office 365! You should have a background in using and supporting Office 365 including Exchange Online, SharePoint, OneDrive for Business, Teams & InTuneThe usual Microsoft software including Windows OS, Server OS, Active Directory, and Hyper VNetwork technologies including switching, wireless and firewalls. We mainly use Unifi network equipment and a variety of firewallsHave a well rounded knowledge of IT security principles and how to apply them within small and medium sized businesses. We work to Cyber Essentials guidelinesThis is a fantastic role with a company that has a fantastic, enjoyable working environment and treats staff impeccably - apply now to avoid missing out!
Service Desk Manager jobs in Edinburgh
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