Customer Service Advisor
United Kingdom
You must be a fluent Welsh speaker - this is a fully remote role
You will be responding in a friendly, supportive, and timely manner to all customers who make contact via telephone, email or written communication or via system generated tasks.
Answer calls from Welsh and English speaking Customers
Deal with written communications from Welsh and English Speaking Customers
Support service delivery with administrative / data entry tasks to ensure all SLAs are achieved.
Provide customers with accurate, relevant and useful information regarding all aspects of company services.
Acting as the first line of support, triaging customers’ technical queries through identification of the problem itself, fault logging and signposting accordingly.
Ensure that all customer queries are fully resolved or escalated through the appropriate channels.
Ensure the complete and effective resolution of customer’s immediate queries or concerns at first point of contact.
Contact customers using structured communications, adopting an empathetic and consultative approach
You will be:
Able to communicate fluently in Welsh and English
Proficient using IT, including but not limited to Microsoft packages.
Excellent Communication skills both verbal and written.
Good problem-solving skills and a focus on quality
Understanding of confidentiality and handling sensitive data
Flexible, adaptable, and able to multi-task and multi-skill if and when required.
Self-motivated with a positive attitude.
Able to pay attention to detail with focus on quality for data entry input.
Ability to work toward targets.
A background in customer service and the ability to work in a confidential manner with sensitive data is desirable