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Citation
Oxford
Fire Safety Advisor At Citation, we're not just a company; we're a movement, a culture, and an opportunity like no other! Our passion lies in development and cultivating a vibrant culture that empowers our colleagues and wows our clients. We stand out from the crowd by prioritising growth, investment, and service excellence, and we're proud to say
Job Source: CitationCitation
Oxford
Fire Safety Advisor At Citation, we're not just a company; we're a movement, a culture, and an opportunity like no other! Our passion lies in development and cultivating a vibrant culture that empowers our colleagues and wows our clients. We stand out from the crowd by prioritising growth...
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Job Source: MTC OPERATIONS LIMITEDOxford, England, United Kingdom
Role: Travel Trust & Safety Advisor
Expected duration: 12 months (With a view to extend and possibly convert to permanent)
Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)
Work location: 2 days in the office in Oxford, and 3 days from home
Hours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and Sunday) - 2 weekends per month
Start: ASAP
Location: Oxford
Our client is a global travel and tourism and travel technology business. They are looking for a Trust and Safety Advisor to join their growing team in Oxford.
The Trust & Safety Team is responsible for providing a professional and consistent level of authentication for all travel experiences suppliers & bookings as well as holiday rentals.
This position is an outstanding opportunity for a smart, energetic, responsible, self-motivated person who excels in customer support and attention to detail.
The Trust and Safety Advisor will validate new supplier sign-ups/accounts and provide support to customers who contact TripAdvisor regarding trust and safety issues.
This is NOT a customer service role, it does have customer facing components by phone and email, but it is not the focus of the job. Your Primary focus will be on validation checks for holiday rentals verifying property is safe and customer is safe (i.e., payments). For the travel experiences section, you will be verifying suppliers (tour and experience owners).
Key responsibilities
The primary responsibility for the role will be
Assisting with validation checks of advertisers so they can advertise their property or experience, and for customers to book properties or experiences safely through the site.
Assist in validation checks
Investigate suppliers and bookings using the information provided by the customer
Analyse information and make conclusions in an efficient manner about the legitimacy of the supplier/booking
Make justifiable decisions in regard to evidence found and relating this to how to proceed with new customers
Understand and meet targets supplied so that customers’ expectations and needs are met as efficiently as possible
Have the insight to provide new ideas which would improve and add to the current processes that is used in the Trust and Safety Team
Provide customer support:
Make and respond to telephone calls and emails to assist customers with any additional checks as required so to validate them before activation/validate their booking before the check-in date
Resolve issues that arise from validation checks and provide clear and concise feedback to the customer
Handle any issues associated with the misuse of a customer’s account that would affect travellers
Investigate existing suppliers for suspicious or fraudulent behaviour
Evaluate the risk that an existing customer would pose to the company
Use in-house tools to recognize the increased threat of an existing account and act upon that information in an efficient manner
Requirements
Exceptional attention for detail & high-quality research skills
Active interest in the internet fraud world and a keen desire to learn new skills
Problem solving skills with the willingness to take ownership and resolve issues
Ability to listen and communicate well with an excellent telephone manner
Excellent written skills with proper grammar usage and thorough, yet concise verbiage
Good time management and self-organization
Ability to keep calm under pressure
Desire satisfaction from making a difference, exceeding customer expectations, and a willingness to go the extra mile
Skills and Qualifications:
Must be able to work one weekend in every two
Prior experience within a Customer Service role is desirable
Experience in a research environment is advantageous
Must be confident in using a PC
Prior experience with Microsoft Office Software within a Customer Service role is desirable
Fluent in a second language (Spanish, French, Portuguese, German, Italian.) is desirable but not compulsory
Travel Trust & Safety Advisor jobs in Oxford, England, United Kingdom
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