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Service Coordinator Administrator

Cambridge

Service Coordinator AdministratorJob title: Service Coordinator Administrator / Senior Service Coordinator Administrator (for someone with more experience)Location: Waterbeach, CambridgeHours / Days: Monday to Friday 8am 5pm or 8:30am 5:30pmJob type: Full time permanentSalary: Circa £23,500 to £25,000 dependent on experienceAny other benefits: Company bonus schemeWe are pleased to be recruiting for our forward thinking client based in Waterbeach. We are looking for a Service Coordinator to organise and ensure the smooth running of the engineers diary on a day-to-day basis. The service coordinators responsibilities will include working closely with our senior service coordinator, lead engineers, engineers, and customers. To succeed in this role, you should have excellent organisation, time management and communication skills, as you'll collaborate with internal teams and clients to ensure the smooth and efficient operations of the company's administration and office.Responsibilities of the Service Coordinator:

Organising and responsible for the engineers diary

Answering the phone and taking customer enquires

Preparing letters, presentations, and reports

Liaising with staff, suppliers, and clients

Using a range of software packages including Office 365, Xero and Infraspeak

Maintaining company paperwork and processes

The type of person we are looking for as a Service Coordinator:

Reliability and discretion: you will often learn of confidential matters.

Adaptability

IT skills

Problem-solving skills

Initiative

Ability to make things happen.

Attention to detail.

Excellent verbal and written communication skills

Excellent customer service and problem-solving skills

High-quality organisational skills

The ability to work well under deadlines and to multitask.

The ability to build relationships and coalitions within the community.

Excellent critical thinking and problem-solving skills

1 to 3 years customer service experience required

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