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Wallace Hind Selection LTD
Stamford
An exciting opportunity has arisen to join the worldwide leading supplier of locking systems and solutions used and recommended by Main Contractors, Architects, Specifiers and Architectural Ironmongers. BASIC SALARY: £30,000 - £33,000 BENEFITS: · Bonus · Contributory Pension · Life Assurance · 25 days plus Stats LOCATION: Northamptonshire COMMU
Job Source: Wallace Hind Selection LTDInteraction Recruitment
St Ives
My client based in St Ives Cambridgeshire are currently recruiting for a Customer Service Team Leader to join their team on a permanent basis offering a salary of £28-33,000, depending on experience. The position is full-time, with a 37.5-hour workweek. Core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM. As a Customer Service Team Leade
Job Source: Interaction RecruitmentWallace Hind Selection LTD
Kettering
An exciting opportunity has arisen to join the worldwide leading supplier of locking systems and solutions used and recommended by Main Contractors, Architects, Specifiers and Architectural Ironmongers. BASIC SALARY: £30,000 - £33,000 BENEFITS: · Bonus · Contributory Pension · Life Assurance · 25 days plus Stats LOCATION: Northamptonshire COMMU
Job Source: Wallace Hind Selection LTDInteraction Recruitment
St. Ives
My client based in St Ives Cambridgeshire are currently recruiting for a Customer Service Team Leader to join their team on a permanent basis offering a salary of £28-33,000, depending on experience. The position is full-time, with a 37.5-hour workweek. Core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM. As a Customer Service Team Leade
Job Source: Interaction RecruitmentReed
Peterborough
Reed Financial Services are pleased to be representing a firm national Financial Services firm looking for a Customer Service Team Leader: Job Type: Full-time, 9-Month Fixed Term Contract (FTC), with option to extend Location: Peterborough Salary: up to £30k We are looking for a Customer Service Team Leader to lead and manage a team, delivering
Job Source: ReedInteraction Recruitment
Saint Ives
My client based in St Ives Cambridgeshire are currently recruiting for a Customer Service Team Leader to join their team on a permanent basis offering a salary of £28-33,000, depending on experience. The position is full-time, with a 37.5-hour workweek. Core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM. As a Customer Service Team Leade
Job Source: Interaction RecruitmentBrook Street UK
St. Ives, Cambridgeshire
Salary - £27,000 - £33,000 Location - St. Ives, Office based Hours - Mon-Friday 08.00 - 17.30 Ready to lead the charge in revolutionising the UK's energy landscape? We're on the hunt for a Customer Services Team Leader to spearhead our mission of delivering exceptional service to 1.5 million homes relying on our platform. Picture yourself at the h
Job Source: Brook Street UKWallace Hind Selection LTD
Kettering
An exciting opportunity has arisen to join the worldwide leading supplier of locking systems and solutions used and recommended by Main Contractors, Architects, Specifiers and Architectural Ironmongers. BASIC SALARY: £30,000 - £33,000 BENEFITS: · Bonus · Contributory Pension · Life Assurance · 25 days plus Stats LOCATION: Northamptonshire COMMU
Job Source: Wallace Hind Selection LTDPeterborough, England, United Kingdom
Brook Street is thrilled to represent a leading national Financial Services company in their search for a dynamic Customer Service Team Leader!
As a Customer Service Team Leader, you'll play a pivotal role in leading and managing a team to deliver exceptional customer service across our product range. You'll be instrumental in driving change, implementing company strategy, and actively participating in various operational projects.
We're seeking someone who can identify and implement improvement opportunities, manage risks effectively, and ensure regulatory compliance while prioritising fair treatment of all customers.
Job Details:
Type: Full-time, 9-Month Fixed Term Contract (FTC), with potential permanent opportunity
Location: Peterborough
Salary: Up to £30k
Key Responsibilities:
Lead team members in alignment with company policies, expectations, and values.
Keep the team informed and equipped with up-to-date regulatory, product, and business knowledge.
Collaborate with peers to achieve business results and contribute to strategic objectives.
Ensure the quality of work by providing regular coaching, mentoring, and training.
Identify and address technical issues, manage risks, and support new initiatives.
Foster the development of highly effective and adaptable teams.
Be instrumental in the implementations of company/ departmental and systems changes
Required Skills & Qualifications:
Managerial experience in Financial Services or Customer Service operations.
Experience of Change Management or implementations of large projects/ changes within a business
Familiarity with Contact Centre Workforce Management (WFM) and telephony technologies.
Experience in utilising procedures and controls to manage risks, complaints, breaches, and business continuity plans.
Demonstrated track record of delivering exceptional customer service and setting high standards.
Excellent communication skills, with a knack for negotiation and facilitating change.
Strong problem-solving abilities with a proactive approach to issue resolution.
Effective time management and workload prioritisation skills.
Experience in team management and development.
Benefits:
Competitive salary package.
Opportunity to thrive in a dynamic and supportive environment.
Involvement in strategic projects and initiatives.
Access to professional development and training opportunities.
If you're excited about this opportunity and have the relevant experience, we invite you to apply by submitting your CV and cover letter. Let's embark on this journey together!
Email Alert for Customer Service Team Lead jobs in Peterborough, England, United Kingdom
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