Trainee Administrator
Manchester, England, United Kingdom
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Using specialist tools to extract the data needed
Responding to data-related queries and keeping track of these
Analysing data to identify trends
Setting up processes and systems to make working with data more efficient
Researching new ways to make use of data
Producing reports and charts communicating trends within data to non-specialists
Presenting information generated from data to clients and managers.
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Action all incoming faxes
Signpost patients to the correct service
Process incoming and outgoing mail
Initiating contact with and responding to, requests from patients, team members and external agencies
Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
Process calling letters are requested
Process all DNA letters in accordance with current policy
Action GP2GP tasks
Read code data on EMIS Web
Photocopy documentation as required
File and store records as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patient's healthcare records as necessary
Scanning of patient related documentation and attaching scanned documents to patient's healthcare records
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries (including administrative queries) as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area always
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Requirements
Desired but not essential:
Working with the general public
Administrative duties
Excellent communication and interpersonal skills
Strong IT skills (Microsoft Office)
Clear, polite telephone manner
Time management
Flexible and cooperative
Integrity and loyalty