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Essentra PLC
Kidlington
The IT Operations Site Support team provides end user support, project delivery across on-premises and cloud-based end user IT services and applications. They work across functions providing expertise and input into daily productivity challenges, continuous improvement activities, operational issues and multiple business and IT project initiatives.
Job Source: Essentra PLCEssentra
Kidlington, England, United Kingdom
The IT Operations Site Support team provides end user support, project delivery across on-premises and cloud-based end user IT services and applications. They work across functions providing expertise and input into daily productivity challenges, continuous improvement activities, operational issues and multiple business and IT project initiatives.
Job Source: EssentraLTS Resourcing LTD
United Kingdom
Our client is a well-established Global organisation urgently seeking an onsite Junior Technical Support Analyst to join their team on a permanent basis. As the Junior Technical Support Analyst, you will support, maintain, develop and optimise key functional areas, across Microsoft Office 365 cloud applications and services, client platform technol
Job Source: LTS Resourcing LTDButler Rose
Bicester
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general
Job Source: Butler RoseAkkodis
United Kingdom
Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. ?? Position: IT Support Analyst
Job Source: AkkodisContext Recruitment Limited
Aylesbury
IT Support Analyst - Aylesbury Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly
Job Source: Context Recruitment LimitedAkkodis
Oxfordshire
Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. Position: IT Support Analyst L
Job Source: AkkodisCloud Decisions
Oxford, England, United Kingdom
Service Desk Engineer (1st line) Oxford - Onsite Up to £26k + Benefits Join a multiple award winning Microsoft Solutions Partners who have gained credible praise for their commitment to customer satisfaction across the UK. As a personable and dynamic Service desk Engineer you will be based on site in Oxford, providing top-notch 1st / 2nd line supp
Job Source: Cloud DecisionsOxford
Global IT end-User Support Specialist
Central Oxford
£35,000 per annum, Permanent
COMPANY BENEFITS:
Generous holiday allowance
Generous pension scheme
Performance recognition rewards
Flexible hours
On-site gym and shower facilities
Life assurance
Company health benefits
We are recruiting for a Global IT end-User Support Specialist for a world-renowned international company based in Oxford.
The IT End-User Support Specialist is responsible for the day-to-day operational delivery of on-site IT End-User Services across all companies within the group. The role will prioritize the delivery of End User Computing (EUC) services that deliver business value and enable users to exploit and benefit from the full range of services available to them (e.g., User hardware, Operating Systems, Applications, End-User Devices). The success and value of this role is driven (and measured) by the need to continually deliver a positive End-User Experience.
The Role
Delivery of assigned IT End-User Support activities and priorities within agreed service levels (e.g. Incidents, Changes, Service Requests, Service Improvements, projects) Review content on the existing website, making recommendations for what should be retained, revised/refreshed or removed
Work closely with global business users and teams to exploit existing and new technology. Identify and exploit opportunities for automation and digitization of key processes and activities.
Handover of new and replacement hardware, ensuring the end user has a good understanding how to use it and how to seek support. Keep up to date with the release cycle for key applications and ensure compatibility with the existing environment.
Troubleshoot hardware issues and perform upgrades based on performance monitoring.
Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact.
Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact.
Formulates and implements processes, procedures, and systems for tracking and analysing software, hardware, and equipment from requisition through retirement.
Work with vendors for best quotation, price negotiation and creating purchase requisitions/purchase orders.
Skills, Experience & Knowledge
Excellent knowledge of Office 365 and MS Operating Systems
Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange
Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies
Experience using ITSM tools such as ServiceNow.
Proven ability to troubleshoot and resolve both hardware and software technical issues.
An enthusiastic commitment to delivering and maintaining a positive End-User Experience.
An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big.
Excellent communication skills, both written and verbal, together with polite telephone manner
Minimum Qualifications, Knowledge, and Experience:
Degree in an IT related subject
2+ years' experience in an IT End-User Service or Desktop Services role
ITIL3/ITIL4 Certification, or 2+ years' equivalent experience in an IT Service Management
An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS,
AD), including administration and operation.
Experience of Microsoft 365 Deployment and Operations
An understanding of Microsoft Azure Cloud Eco Systems and Services
Operational experience of ServiceNow (ITSM - Incident Management; Change Management;
Request Fulfilment).
An understanding of Information Security (InfoSec) and Cyber Security fundamentals
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Global IT End User Support Specialist jobs in Oxford
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