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Assistant Manager

North West London

About the Company

Melrose and Morgan are a modern-day grocers in Primrose Hill and Hampstead, selling a wide range of products, expertly sourced and lovingly hand-crafted in our North London kitchen.

For us, local shops should be at the heart of the community. We like to surround ourselves with local bakers, fishmongers, butchers and other independent retailers and we are committed to championing small-scale artisan producers through our shops.

We are proud of what we do, and we hope that our years of knowledge and experience help us bring the best quality, value and above all flavour to everything we do.

About the role

A Shop Assistant Manager plays a crucial role in supporting the Shop Manager in the day-to-day operations, ensuring excellent customer service, and overseeing the shop's overall success. This position requires a blend of leadership, customer service, and administrative skills.

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.

Driving shop sales :

Deliver sampling, work with the kitchen to utilise waste, promotions, point of sale, displays and all other sales driving initiatives

Report any maintenance issues and coordinate engineer visits when required

Guest experience and customer service:

To champion swift, efficient, knowledgeable and engaging service

To be solution driven for both team members and customers

Improve on the reactiveness of service and reduce customer wait times to a minimum

People:

To set up a style of leadership in synergy with the shop manager, ensuring team requests are overseen and appraisals are completed in a timely matter.

Right people in the right places to build a strong team

To act as a role model for your team

Delegate tasks to the team where necessary to ensure a smooth running of the store

To bring fun into the workplace and ensure a happy, motivated and focused team

Develop, train and coach your team through performance reviews and personalized learning and development

Leading on culture and nourishing our retail teams to invest in their learning and their career progression

Championing on staff retention levels

Set up your teams schedule and ensure a balance between adequate cover and the teams requests. Offer suggestions to the shop manager, to optimize the schedule.

Support the manager in the recruitment process by putting up adverts, managing CVs and participating in interviews and trial shifts

Training:

To share knowledge of our Melrose and Morgan products

Ensure a smooth and structured on-boarding for your new hires, supporting your operations team to deliver a consistent induction

Ensure staff complete all mandatory training, including the induction, online courses and ongoing product training

Effectively communicate to the team new product launches and procedures so the team are well informed about the stories behind new brands and given selling tools for new products

Operations:

Visual merchandising : Ensuring company standards of display are reached in all areas of the shop throughout the day by managing the team to ensure standards are embedded properly

Creating and maintaining interesting and enticing displays whilst maintaining the company brand values

Contribute to identifying relevant and seasonal products to promote within the shop

Shop Cleanliness : To ensure the shop is well maintained and meets the cleanliness standards at the front of house

Back of office : Ensure the back of office is organized to an excellent standard

Health & Safety : To maintain a safe and beautifully presented workplace, ensuring we are fully compliant with health and safety records

Showing strong awareness and understanding of the importance of Food Safety

Accurate and consistent recording of all HACCP documentation

Audits : To ensure your store scores a 5* rating in the EHO audit

Online orders : Manage the successful packing and delivery of online orders as required

Maintenance : Report any maintenance issues and coordinate engineer visits when required

Reporting & Wastage:

To drive labour efficiency and ensure rotas are used effectively to delivery target wage costs

Review weekly sales to identify progress and issues and take action to further improve sales as a result, as part of the weekly report send to management

Ensure that wastage is reported accurately across the team

Deliver accurate stock takes as required

Ordering and shop replenishment :

To manage the store ordering effectively to ensure minimum waste with full availability

Management of incoming deliveries, delivery notes and invoices

Requirements

Minimum high school education or equivalent

2+ years' of retail or equivalent management experience

Strong verbal or written communication skills

Level 2 Food Health and Safety trained at a minimum

Passion for food

Previous experience in similar role

Good leadership skills

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Assistant Manager jobs in North West London

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