Field Support Engineer
Doncaster
£ 30000 - 35000/annum
Field Support Engineer (Networking)
Doncaster
Up to £35,000 plus Car Allowance
Network IT are looking for a Field Support Engineer to support local customers around Doncaster with there Network problems and projects.
Responsibilities
Provide on-site and remote IT support to customers via a set schedule, addressing their technical challenges across multiple locations. This may include troubleshooting and repairing hardware and software, installing and configuring new equipment, and providing training to customers on how to use their IT systems.
Onboarding and Offboarding users.
Maintain a professional demeanour and appearance. This includes being respectful of customers and colleagues.
Work with other IT staff members to develop and implement IT support policies and procedures. This may include creating documentation, developing training materials, and conducting regular audits.
keeping records and update documentation
Provide technical support to other IT staff members. This may include answering questions, troubleshooting problems, and providing training.
Build and maintain positive relationships with the customer, delivering high standards of customer service.
Provide remote support as and when required.
Key Skills
Excellent communication skills (both verbal and written).
Experience within a Field Support environment.
The ability to investigate and diagnose backup solutions.
Experience of networking, v...