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Spectrum IT Recruitment
Petersfield, England, United Kingdom
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, networ
Job Source: Spectrum IT RecruitmentSpectrum IT Recruitment
Petersfield
Job Description An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of service
Job Source: Spectrum IT RecruitmentMexa Solutions LTD
Fareham
A problem solver. Got an issue? Let me on it!! And you’ll get given a platform to learn, develop and progress my career in a 3rd line or project role? Even better! This local IT Service Provider are looking for someone to take on a role which helps bridge the gap between the service desk and project teams, to relieve some of the pressure and escala
Job Source: Mexa Solutions LTDIT Talent Solutions Ltd
Southampton
2nd Line Support / Field Engineer £30,000 - £35,000 d.o.e . Southampton, Hampshire Position Overview: Our client, a managed service provider based in Southampton, are seeking a skilled individual for a Second Tier Field Engineer role within our client’s IT support team. The primary duties involve providing remote assistance to clients from our off
Job Source: IT Talent Solutions LtdSecurity Cleared Jobs
Basingstoke, Hampshire, United Kingdom
2nd Line Infrastructure Support Engineer Location: Basingstoke Are you a proactive learner, who has a passion for IT? Can you take ownership of assigned tasks, and identify potential issues and service improvements? Do you want to collaborate and achieve together with committed people who are proud to work for a company that respects its people a
Job Source: Security Cleared JobsMiddle Recruitment
Basingstoke
Job Description 1st Line IT Support Engineer Up to £27k Basingstoke middle is partnered exclusively with a fast-growing MSP client in Basingstoke to find their new 1st Line Engineer! After the business has gained new organic client growth, this is a brand-new hire to support its continuous improvement plans and client offerings. Having placed
Job Source: Middle RecruitmentMiddle Recruitment
Basingstoke, England, United Kingdom
1st Line IT Support Engineer Up to £27k Basingstoke middle is partnered exclusively with a fast-growing MSP client in Basingstoke to find their new 1st Line Engineer! After the business has gained new organic client growth, this is a brand-new hire to support its continuous improvement plans and client offerings. Having placed a few great people
Job Source: Middle RecruitmentMexa Solutions LTD
Fareham
But I’m a really good 2nd line engineer - can’t I try and fix these 3rd line issues? But I want to progress! What you need is a company willing…. No, urging! … you to do more, learn more, and to progress your career. This Whiteley based IT Service Provider has proven experience in developing its staff, paying for and giving time to staff to complet
Job Source: Mexa Solutions LTDWinchester
2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester.
Key Responsibilities
Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
Basic remote support and change management assistance to the customer base
Manage and monitor call queues ensuring adherence to customer SLA’s
Qualifications/Skills required
You do not need to have all the following but should have experience in some of:-
Experience of technical support and of computing technologies.
Good understanding of networking, TCP/IP and internet technologies.
Knowledge of Microsoft O/S, with Linux an advantage.
Passionate about IT with a constant desire to learn and advance knowledge.
Able to work under pressure and an ability to multi task.
Excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.
Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross-apply knowledge
Shift pattern
6 day duty cycle followed by 4 day rest period - 4 days off every 10 days (compared to a normal cycle of 4 days off every 14 days)
2 days of Early Rota : 07:00 to 14:00
2 days of Late Rota : 14:00 to 22:00
2 days of Night Rota : 22:00 to 07:00
4 days off
2nd Line Support Engineer / Customer Service jobs in Winchester
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