Help Desk Lead
London Area, United Kingdom
We are now recruiting for a Helpdesk/Technical Support Team Lead who can step into a high-impact role, driving exceptional technical support within our growing financial services client. We're seeking an experienced IT support analyst with leadership experience (minimum 2 years) to oversee their IT help desk within an Azure environment.
Key Responsibilities
Lead your team to deliver world-class IT support, keeping systems running smoothly and enabling their staff to excel.
Tackle escalated issues, ensuring swift resolutions and fostering a reputation for technical excellence.
Build strong relationships across the company, bridging the gap between IT and other departments and working closely with vendors.
Mentor and develop junior members, sharing your expertise and experience
Lead projects to deploy and upgrade the technology stack.
Ensure seamless operations by monitoring performance, pre-empting problems, and safeguarding data.
Role Requirements:
A Bachelor's degree in IT, Computer Science, or a similar field, plus 5+ years of hands-on IT support experience (at least 2 years in a leadership role).
Deep knowledge of Microsoft Azure and the ability to maximize its benefits.
Proven ability to inspire, motivate, and develop a team, fostering a culture of excellence.
Analytical thinking and the ability to unravel complex technical challenges.
Break down technical concepts and build positive relationships at all levels of the organization.
Experience with ITSM practices and certs in Azure and ITIL are a plus
Why Join?
Exceptional culture, compensation and benefits
Career and professional development
Highly collaborative, low ego environment
Top tier staff across all departments
If you're ready for a leadership challenge in a dynamic finance firm, apply today!