General Manager

Liverpool

General Manager

Site Liverpool, L2 7NX

Reports to Chief Operating Officer (COO)

Working Hours Monday to Friday, 9am to 6pm, and additional hours, as required by the business

Company

The James Liverpool exists to support their residents personally and professionally by providing a home and lifestyle that helps facilitate their ambitions.

Their communities are intended to enable residents to enjoy more than relaxing in their private studios. Working from home, socialising in the communal areas, exercising in the gym, and joining personal and professional development events are likewise key aspects of their living experience.

They are a fast-growing portfolio with communities in the main UK regional cities, including Liverpool, Manchester, Sheffield, and Birmingham.

Their community in Liverpool - their first - is now a vibrant hub for young professionals and recent graduates. They are located in the heart of Liverpool’s iconic city centre and steps away from its best social, cultural, and work opportunities.

Your Role

As the General Manager, you’ll be running the daily operations of the companyl. You’ll be leading and motivating your team to meet all company goals, while delivering exceptional service to your residents.

You’ll have autonomy in your daily work whilst still working closely and reporting to the Chief Operating Officer (COO). As a result, you must be self-motivated, ambitious, versatile, self-motivated, highly organised, commercially astute, and a reliable individual with a love for the property and hospitality industries.

What you’ll be doing

Commercial

Leasing up all units and maintaining 100% occupancy rate in perpetuity

Meeting - and exceeding - revenue targets, and constantly pushing rental and other revenue growth

Keeping costs to a minimum while staying within budget

Operations

Collecting all the rent owed and maintaining a £0 aged debt

Overseeing the site daily operations, including compliance to SOPs, policies, procedures, and service standards

Managing your residents' living experience from enquiry to departure throughout their tenancy cycle

Promoting the company values and contributing to maintaining a strong work culture

Ensuring all property’s management systems have accurate financial and resident information

Responding appropriately to emergencies or urgent issues as they arise

Providing timely, accurate, and complete weekly operational reports to the COO

Attending regular P&L reviews with the COO

Reconciling residents’ electricity usage at the end of their leases

Ensuring completion of move in and out inventory reports

Placing tenancy security deposits in TDS within 30 days of getting it, and returning them to residents within 10 days of their departure

Terminating leases and initiating eviction proceedings

Establishing and maintaining strategic and long-lasting relationships with stakeholders

Customer Service

Ensuring your team always delivers the highest level of service to your residents

Meeting target scores on Homeviews and Google Reviews

Responding to online reviews within 24 hours of their receipt

Monitoring resident satisfaction through external and internal platforms

Conducting service recovery procedures as required

Sales & Marketing

Managing online and offline distribution channels, including property portals

Surveying local market and competition, and identifying market trends

Suggesting rent price changes

Handling and converting enquiries in all forms, and maintaining a tenancy

Other

Overseeing and ensuring full compliance of security, fire prevention, and other safety systems

Overseeing completion of all PPM activities and ad hoc projects

Obtaining quotes and undertaking due diligence for employees or contractors as needed to maintain, repair, or improve the property

People

Leading and motivating your team

Clearly communicating goals, tasks, and feedback

Holding two regular team meetings and performance reviews

Using a diary to keep track of your team's performance, and providing regular feedback

Holding quarterly appraisals with all staff in March, June, September, and December

Reviewing and approving annual leave requests in line with operational needs, and registering staff absence on the BrightHR website

Training and developing new members of the team

Performing other reasonable job duties as required by the business

Your background & required skills

Three years’ experience in property management in the Build-to-Rent (BTR) sector

Excellent general business knowledge base and understanding of business functions such as Finance, HR, Sales & Marketing, etc.

Comprehensive knowledge in the following areas: P&L statements and ability to react with impactful strategies

Health & Safety and building regulations

Tenancy Legislation (AST, licences, sections 8 and 21, tenancy deposit protection, and inventories)

MS Office, Google Suite, Spike Global (property management system), Inventory Hive, and project management tools

Positive, result-oriented, can-do attitude, sharing perspectives to achieve personal and organisational targets

Excellent communication skills; ability to communicate clearly in any medium

Strong teamwork and team leadership skills; cooperative working style

Customer centric with outstanding people and client management skills

Strong project management skills to coordinate with diverse teams and meet project deadlines

Ability to make things happen in creative ways despite a lack of resources

Motivation for sales and ability to negotiate and sell

Excellent problem solving and decision-making skills

Liverpool’s city centre knowledge is desirable

They celebrate diversity and welcome all qualified applicants regardless of their background.