Senior Project Manager

Sheffield, England, United Kingdom

An exciting opportunity to join a well-established and globally recognised organisation with offices in the City of London and Sheffield as a Senior Project Manager.

Guildhawk is an energetic and vibrant tech-powered language firm looking for an equally energetic individual who is keen to build a career in the language services sector.

As the Senior Project Manager, you will play a pivotal role in scoping client requirements and providing solutions, as well as ensuring seamless delivery of our services and products. This role involves a combination of leadership, strategic and creative thinking, and hands-on project and account management to drive customer success initiatives.

Key functions of the position:

·       Managing a portfolio of client facing products and internal R&D projects, including commercialisation strategies, cost planning and liaison with external and internal stakeholders

·       Overseeing the Tech team capacity, resourcing and workload allocation to ensure optimal utilisation and project/product success

·       Working alongside the Tech team to plan and prioritise product development in line with business objectives

·       Ensuring product specifications and user stories are clearly understood by relevant teams

·       Developing and implementing strategies to assess products usage and ensure our products meet stakeholders’ needs

·       Conducting regular check-ins with stakeholders to gather feedback and identify opportunities for improvement

·       Participating in preparing applications for R&D funding opportunities

·       Scoping and creating solutions (including pricing) to address client requirements and needs - projects our team works on range from straightforward translation requests to multifaceted solutions that incorporate tech elements – the focus of this role will be to identify opportunities when clients’ requirements can be met utilising tech powered solutions and R&D initiatives

·       Preparation of quotations/commercial proposals/tenders that meet both client expectations and company margin targets

·       Effective internal and external stakeholder relationship building and follow-up of assigned quotations, ensuring company conversion target is met

·       Acting as a key point of contact for internal and external stakeholders, addressing their project-related inquiries and concerns

·       Dealing with enquiries, issues and complaints in line with company policy

·       Staying informed about industry trends and best practices to guide the team in delivering exceptional customer service

·       Collaborating with Tech and Project teams to ensure successful project delivery, meeting quality standards and deadlines

·       Collaborating with the Sales and Business Development teams to identify opportunities for upselling or cross-selling additional services to existing clients

·       Providing accurate financial reporting and projections on client spend

·       Identifying and managing risks, taking appropriate preventative measures

·       Employing exemplary attention to detail, quality assurance and solution focus to ensure all projects are delivered fit for purpose

·       Preparing documentation and reporting for innovation activities

·       Driving continuous improvement initiatives, implementing best practices for a broader adoption of technology across the company, and providing commercial insights to Tech team

·       Conducting regular knowledge-sharing sessions to ensure the team stays updated on industry trends and best practices

As the successful candidate, you will need to be a proactive member of the team, relish a challenging and fast-paced environment and be seeking to actively contribute to an ambitious growth strategy.

Skills, Knowledge and Experience required

·       At least 3 years’ experience as a project manager with a track record of managing complex multi-stage projects

·       Proven experience in a role that encompassed account management responsibilities

·       Proven experience fostering a positive and collaborative team environment focused on achieving and exceeding customer satisfaction and project delivery goals

·       Exposure to and general understanding of best practices in product management desirable

·       Key team KPIs and objectives monitoring

·       Methodical, accurate and highly organized

·       Exceptional attention to detail

·       Ability to work under pressure through effective multi-tasking

·       Ability to manage own workload and set priorities correctly

·       Effective and confident communicator

·       Creative problem solver

·       Demonstrable ability in relationship building

·       Experience of working in a client-facing environment

What We Offer

·       Hybrid Remote First working environment

·       You can be based either in London or Sheffield areas

·       Development plan tailored to your needs to help you achieve long-term career goals

·       Friendly and supportive team

·       Internal training to bring you up to speed on Guildhawk's products and services, as well as ISO certified information security and quality management processes

·       Innovation and lead generation bonus schemes