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Belmond
London, England, United Kingdom
As a Service Excellence Advisor for Belmond Trains & Cruises, you are part of a team that makes every journey and stay with Belmond unique and legendary for each guest. In this role, you will be responsible for owning all steps of the post-reservation process, from follow-up tasks, customer queries through to ensuring all details are correct and re
Job Source: BelmondHolt Recruitment Ltd
Watford
Service Advisor - £31,000 – Main Dealership –Watford Our client, a main dealership in Watford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. Monday to Friday 8 till 6 and every other Satur
Job Source: Holt Recruitment LtdAuto Skills UK
Woodford
SERVICE ADVISOR Basic Salary - £25,000 OTE - £40,000 Location - Woodford Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading, whilst attend
Job Source: Auto Skills UKHolt Recruitment Ltd
Hertfordshire
Service Advisor - £26,000 – Letchworth Garden City Our client, a main dealership in Letchworth Garden City is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £26,000 with an excellent benefits package. 8.00am to 5.30pm Monday to Friday
Job Source: Holt Recruitment LtdHolt Recruitment Ltd
Brentford
Service Advisor - £31,000 – Main Dealership – Brentford Our client, a main dealership in Brentford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team. The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. Access to our in-house training academy E
Job Source: Holt Recruitment LtdPerfect Placement
Croydon
Service Advisor Up to £27,000 basic salary + OTE Circa £34,000 Monday to Friday with Saturday mornings on a rotaWe are currently advertising on behalf of an Automotive well-established Main Dealer who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Croydon area. Our Motor Trade Client is seeking a
Job Source: Perfect PlacementHolt Recruitment Ltd
Chingford
Service Advisor - £31,000 – Main Dealership – Chingford Our client, a main dealership in Chingford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. Monday to Friday 8 till 6 and every other
Job Source: Holt Recruitment LtdHolt Recruitment Ltd
Epsom
Service Advisor - £31,000 – Main Dealership – Epsom Our client, a main dealership in Epsom is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. 8am to 6pm Monday - Friday 1 in 3 Saturday's - 9am
Job Source: Holt Recruitment LtdLondon
Job DescriptionAs a Service Excellence Advisor for Belmond Trains & Cruises, you are part of a team that makes every journey and stay with Belmond unique and legendary for each guest. In this role, you will be responsible for owning all steps of the post-reservation process, from follow-up tasks, customer queries through to ensuring all details are correct and ready for the customer. Based at Central Reservations in London, and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.Primary Responsibilities Include:Diligently, accurately and in a timely manner ensuring all post-sales activities are fulfilled, including ensuring payments are taken, questions answered and tickets and relevant documentation delivered.Responding to customer queries through calls and emails as well as ensuring requests from internal stakeholders are completed.Treating every interaction in a professional yet conversational, natural and warm manner.Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.Upselling: treating every customer interaction as an opportunity to enhance the guest's stay by suggesting add-ons such as upgrades, transfers and experiences.RequirementsWhat You Bring:1-2 years' relevant experience within a similar role.A diploma or relevant certificate from a recognised tertiary educational institution.Expertise in all systems required to carry out day-to-day tasks, such as HMS, Travel Studio, Salesforce Omnichannel and InfoHub.Exceptional communication, administrative and customer-service skills.Flexibility to work shifts, weekends and public holidays.At all times, you will embrace and deliver the Vision of Belmond and strive towards the company's strategy of being the world's most desirable luxury travel brand.BenefitsWhat We Offer:At Belmond Trains & Cruises, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:Hybrid working system- three days in the office and two days working from homeEnhanced maternity and paternity payGroup Income Protection & life insurance.Pension fund.Discover Belmond programmeWe strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.This is your moment. Apply today!About UsBelmond Trains & Cruises whisk guests away on evocative adventures across land and water. The legendary Venice Simplon-Orient-Express journeys between captivating European cities. Sister train British Pullman runs lavish day excursions around the UK from London. Royal Scotsman offers thrilling escapes in the Scottish Highlands. Eastern & Oriental Express connects ancient wonders and cosmopolitan cities in Southeast Asia. On the water, Les Bateaux Belmond luxury barges cruise through Burgundy, Champagne and Provence.The Belmond & LVMH FamilyWe are proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join the Belmond Trains & Cruises division, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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